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  • Posted: Jan 28, 2023
    Deadline: Not specified
  • Kakanfoinn and Conference Centre is a prestigious five star hotel and conference centre offering excellent comfort and first class facilities. We have been providing top quality service since 1988.
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    Hotel Front Desk supervisor

    • Ensure Outstanding customer care at all times.
    • Maintains a friendly, cheerful, and courteous demeanor at all times.
    • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
    • Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.
    • Uses suggestive selling techniques to sell room nights, and increase occupancy and revenue.
    • Supervise daily shift process ensuring all team members adhere to standard operating procedures.
    • Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
    • Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
    • Adhere to company credit limit/floor limit policies.
    • Allocate rooms to expected arrivals after checking the guest's preferences and special requests.
    • Build strong relationships and liaise with all other departments especially housekeeping, reservations, etc.
    • Cross Check all billing instructions are correctly updated
    • Controls cash transactions at the front desk and maintains complete responsibility for the personal bank as specified by the hotel bank agreement policy.
    • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
    • Performs other duties as assigned, requested, or deemed necessary by management.
    • Ensure the Front office log book and hotel log book are always updated and actioned upon.
    • Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD.
    • Participate in hotel committees and task force assignments.
    • Assist all departments in servicing the guests during high volume periods.
    • Takes responsibility in the absence of the Duty Manager / Front office manager
    • As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.

    Method of Application

    Interested and qualified candidates should send their CV to: using the Job Title as the subject of the email.

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