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  • Posted: Feb 11, 2021
    Deadline: Feb 17, 2021
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    PricewaterhouseCoopers (PwC) helps organisations and individuals create the value they’re looking for. We’re a network of firms in 157 countries with more than 184,000 people who are committed to delivering quality in assurance, tax and advisory services. Find out more by visiting us at In Africa we're the largest provider of prof...
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    Head of Remedial Management

    Job Summary

    • Develop and implement strategies to proactively manage delinquent credit facilities and take appropriate action for subsequent recovery.
    • Direct and coordinate company-wide loan recovery activities to achieve set management objectives.

    Roles and Responsibilities

    • Articulate and develop the department’s strategy, ensure alignment with the company’s strategic objectives and provide support in its execution.
    • Approve and coordinate the execution of the department’s work program and plans.
    • Oversee loan recovery and work out activities in the company and provide regular update to executive management.
    • Approve all transactions in the banking application relating to capturing of repayments and recovery loans.
    • Ensure continuous monitoring and update of the watch loan list.
    • Liaise with Credit Administration unit to identify loans for restructuring.
    • Recommend loans for restructuring to executive management for consideration / approval.
    • Restructure loans i.e. loan work out and handover to Credit Administration.
    • Convene and facilitate meeting with significant delinquent customers to negotiate the possibility of mutually beneficial settlement arrangements.
    • Approve the appointment of auctioneers and valuers to assist in realising the value of mortgaged property or collateral, as well as solicitors and recovery agents to recover debts owed the company.
    • Liaise with the Board Secretariat / Legal Affairs Department with respect to contract negotiation and drafting as well as court cases.
    • Continuously liaise with auctioneers, solicitors and recovery agents to ensure effectiveness of the recovery effort.
    • Recommend waiver / write off debt to management for consideration / approval.
    • Ensure critical lessons learnt and other information gathered during the recovery effort are fed back and shared with other relevant functions in order to improve the Bank’s overall credit risk management practices.
    • Ensure adequate and proper documentation of all debt recovery efforts.
    • Continually review and assess the effectiveness and efficiency of the department’s policies, procedures and processes and identify improvement opportunities


    • First degree or its equivalent in Finance, Economics, Business Administration, Law or other related disciplines.
    • MBA or relevant higher business degree.
    • Minimum of fifteen (15) years cognate experience with at least three (3) years managerial experience.
    • Knowledge of early warning signals and ability to identify potentially troubled accounts and put in place remediation measures.
    • Possession of credit restructuring skills.
    • Strong personal qualities and possession of the necessary wherewithal to engage debtors.
    • Excellent verbal and written communication skills and ability to make presentations to Management / Board and other stakeholders as may be required.
    • Significant understanding of the operations of an Export Credit Agency.
    • Demonstrated leadership capabilities, including ability to organize and manage human resources to attain goals.
    • Willingness to travel extensively across project sites and work extra hours where required in order to achieve the company’s objectives.
    • General understanding of the objectives and purpose of a development finance institution.

    Method of Application

    Interested and qualified candidates should submit their CV / Resume to: quoting the "Job Position" as the subject of the email.

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