Head of Operations (Enugu) at Don Quester Consulting

About the Role

We are seeking a dynamic and results-driven Head of Operations to lead and integrate all manufacturing operations, including Production, Supply Chain, Quality, Engineering & Maintenance, Warehousing, Logistics, Facilities, and HSE. The successful candidate will drive operational excellence, improve productivity, optimize costs, and ensure the business consistently delivers quality products that meet customer expectations.

This role will provide strategic leadership across the manufacturing value chain, ensuring alignment between demand, production capacity, inventory, procurement, quality, and overall business objectives.

Key Responsibilities

1. Lead and integrate all manufacturing operations, including Production, Supply Chain, Engineering, Quality, Warehousing, Logistics, HSE, and Facilities, to achieve production, quality, safety, cost, and customer service objectives.
2. Drive production planning, inventory management, and supply chain coordination while leading the Sales & Operations Planning (S&OP) process to align demand, capacity, procurement, and inventory with business goals.
3. Champion operational excellence by improving productivity, optimizing asset utilization, reducing waste, managing operational budgets, and driving continuous improvement initiatives.
4. Ensure equipment reliability, facility availability, and compliance with quality, safety, environmental, and regulatory standards through effective maintenance and infrastructure management.
5. Establish and monitor operational KPIs, dashboards, and governance processes, leading daily, weekly, and monthly performance reviews to drive accountability and informed decision-making.
6. Collaborate with Sales, Finance, Procurement, HR, and other business functions to ensure seamless execution of operational plans and the achievement of customer and business objectives.
7. Lead, coach, and develop high-performing teams while fostering a culture of accountability, collaboration, innovation, safety, and operational excellence.

Requirements

1. Bachelor\'s Degree in Engineering, Operations Management, Supply Chain Management, Industrial Chemistry, or a related discipline.
2. MBA or Master\'s Degree will be an added advantage.
3. Professional certifications such as Lean Six Sigma, PMP, APICS/CSCP, NEBOSH, or related certifications are desirable.
4. Minimum of 10 years\' experience in manufacturing, including at least 5 years in a senior operations leadership role.
5. Proven experience managing multi-functional manufacturing operations.
6. Experience within FMCG, chemical, industrial, or manufacturing environments is highly preferred.

Required Skills

1. Manufacturing Operations Management
2. Production Planning & Inventory Management
3. Sales & Operations Planning (S&OP)
4. Supply Chain Management
5. Lean Manufacturing & Continuous Improvement
6. Budgeting & Cost Optimization
7. Performance Management & Operational Analytics
8. ERP Systems (e.g., Odoo, SAP) and Power BI
9. Leadership & People Management
10. Stakeholder Management
11. Strategic Thinking and Decision-Making
12. Excellent communication and problem-solving skills