Head of Operations (Director) (Lagos) at Kyosk Digital Services

Role Profile

• The role holder shall be the overseer of efficient receipt, storage and dispatch of a wide range of products through optimizing stakeholder partnerships. Focus will be on ensuring productivity targets are met and that compliance, warehousing, dispatch, logistics and continuous improvement processes are prompt and smoothly running in the organization.
• The person shall lead the department’s strategic imperatives, tactical execution priorities and team mentorship to assure the market is delivering its overall operational objectives as part of the wider business success. The role requires one who is capable of multitasking effectively in a fast paced, dynamic environment to optimize the bottom line.

Key Responsibilities

• Strategic alignment: Plan and manage warehousing, dispatch and logistics strategically to ensure optimization of the fulfillment cycle; keeping an eye on quality, quantity, stock levels, delivery times, transport costs and efficiency. Develop and implement industry best practices to assure customer satisfaction. This is in alignment with the commercial function.
• Inventory management & Operational Excellence: Deliver 100% Inventory Accuracy while working with the defined stakeholders to minimize stock-outs and damages while driving proper stock handling to minimize losses in damages. Lead identification and closure of Continuous Improvement Initiatives within the framework of Lean Principles within the warehouse. Execute all operations activities such as stock taking, physical inventory count, inventory accuracy in allocation, consumption levels and order fulfillment. Actively engage in route planning and delivery schedules to ensure all deliveries are completed within the allocated delivery windows.
• Leadership: As a strong leader, establish clear and measurable objectives for the operations team and ensure they achieve the company and team's short-term and long-term goals both financial and operational including achieving savings, managing contract implementation, and tracking impact with an accelerated growth mindset. 
• Stakeholder Management: External and internal stakeholder engagement remains key to understanding and meeting the organization's needs. As a key representative for the company to engage with third party entities and external stakeholders affecting company compliance, warehousing, dispatch and logistics strategies.  
• People Management & Development: Create an open culture with collaboration across multi-disciplinary teams and all stakeholders. Oversee the attraction of top talent to work within the operations department, while developing and retaining talent. Ensure that appropriate performance management and succession planning is in place to guide and motivate a diverse team of high performing individuals to achieve our aggressive business growth goals. 
• Reporting: Develop and present high-level reports on inventory accuracy, order fulfillment, transport costs for the market, and order cancellation among other key aspects in warehousing & dispatch for the country to the leadership team.

Minimum Qualifications & Desired Skills

• A Degree holder in Sciences, Engineering, Computing, Economics, Accounting and Analytics. Master’s Degree in related field will be ideal;
• A minimum of 15 years experience, with at least 10 years in manufacturing, supply chain management, dispatch, logistics and / or warehousing;
• Professional qualifications will be an added advantage;
• Tech savvy and proficient in best-practice ERP systems, warehousing systems, data entry software/systems, and computer systems including Microsoft Suite;
• Knowledge in inventory and supply chain management;
• Highly conversant with numbers and frameworks. Strong numerical, data and root cause analysis skills;
• Experience in category sourcing expertise in food ingredients and/or commodities with strong knowledge of the retail/FMCG market and everyday essentials;
• Prior experience working for leading retail chain/FMCG/ Food & Beverage/ Personal Care / Consumer Packaged Goods or large retail chain company in a leadership role managing a diverse team;
• Proven track record driving successful value stream optimization strategies that have delivered sustainable cost among other financial objectives & growth;
• Proven record in efficient delivery of low-cost business model strategies and tactical execution;
• Excellent communication, interpersonal and influencing skills.
• Highly adaptable and down to earth to work with various levels of people across the organization;
• Ability to work under pressure and with tight timelines. 

Competencies & Key Skills:

• Strategic Leadership;
• Commercial Acumen;
• A knack for Problem Solving;
• Analytical Thinking;
• Stakeholder Management;
• Superior Negotiation Skills;
• Tech Savvy;
• Ability to work autonomously.