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  • Posted: Nov 29, 2022
    Deadline: Dec 7, 2022
  • Deloitte is one of the country's leading professional services firms in Southern Africa, and is dedicated to assisting companies succeed in the business environment- whether it be through our tax, audit, consulting or financial advisory services. At Deloitte, we understand that solutions are not just a static one dimensional report, but rather, an integrated...
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    Head of Operations

    On behalf of our client, a Credit Guarantee Company, Deloitte is recruiting for the role of Head of Operations.

    Job Summary

    • Reporting to the Chief Executive Officer (CEO), the Head of Operations (HoP) shall have the primary responsibility of leading the day-to-day operations of the CGF in accordance with its mission, the strategic plan and operating and volume forecasts. Working as a key member of the CGF’s management team, the HOP provides the leadership, management, and vision necessary to ensure that the fund has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the CGF and to ensure development impact, financial sustainability, and operating efficiency. The HOP will also pay a critical role in helping to shape and guide the future growth and development of the CGF by identifying products, innovation, and risk management improvements for the Partner Financial Institutions (PFIs).


    Implementation of CGF’s operations

    • Develop, in collaboration with the CEO and the Chief Financial Officer (CFO), the annual guarantee operating plan that supports the CGF’s long term operations strategy;

    • Ensure guarantee operations are implemented in line with the Operations and Credit Risk Manuals (Op Manual) and other relevant stipulations;

    • Carry out training and onjob coaching for the operational staff of the CGF

    • Organize and carry out guarantee appraisal in line with CGF mission, strategic plans, and operating guidelines;

    • Organize and carry out guarantee claim appraisal and claim refund procedures and participate in the respective committees;

    • Initiate continuous evolution of the Operations Manual to increase the efficiency and sustainability of the Guarantee Operations;

    • Maintain close contact with PFIs’ management and MSME Departments and ensure good relationship, identify areas for added value and initiate implementation of respective activities;

    • Monitor the Nigerian financial sector with respect to MSME lending, and identify opportunities and threats and suggest or initiate respective measures;

    • Review and monitor regulatory developments to ensure compliance and contribute to a positive regulatory recognition of the CGF;

    • Monitor the business volume and portfolio quality and identify and implement measures to ensure achievement of objectives;

    • Contribute to the development of annual budgets for business volume and portfolio quality and of respective mid-term projections;

    • Responsible for the measurement and effectiveness of all processes internal and external;

    • Establishing and implementing portfolio management and monitoring mechanisms;

    • Provides timely, accurate and complete reports on the operating condition of the CGF;

    • Contribute to the evolution of CGF’s Management Information System (MIS) in the context of workflow management, portfolio reporting, business intelligence module etc.;

    • Contribute to CGF’s management reports for stakeholders;

    • Represent the CGF with clients, investors, and business partners;

    • Foster a corporate culture that promotes ethical practices, customer focus and service and encourages individual integrity


    • Assess and manage the principal risks of the CGF’s business within operations (guarantee proposals/contracts, claims, projects, and staffing);

    • Contribute to the definition of the credit risk parameters of the guarantee operations;

    • Monitor operational risks of PFIs’ MSME lending operations, identify gaps, and required improvements and implement these;

    • Function as member of the Risk, guarantee appraisal and claim committees;

    • Contribute to the evolution and improvement of the credit risk management of the CGF in coordination with the Risk Department;

    • Contribute to the evolution of CGF’s MIS in the context of risk management.


    • Ensure that growth opportunities are identified and captured (enrollment of additional PFIs, development of products, inclusion of additional target groups, etc.);

    • Carry out due diligence and TA needs assessment of new PFIs;

    • Participate in and contribute to feasibility studies to be carried out by the CGF’s for new PFIs, and products;

    • Assist the CEO and the CFO in developing and overseeing the long-term business strategies of the CGF;

    • Spearhead the development, communication and implementation of effective growth strategies and processes.

    Qualifications & Experience

    • A Master’s degree is required (preferably in a business-related subject);

    • 10 years in relevant work experience in financial sector specifically in MSME credit, of which 5 to years should be in a senior managerial role;

    • Minimum of 5 years work experience in management positions in finance in Nigeria;

    • Experience with credit risk guarantees/insurance and exposure to development issues is desirable;

    • Possesses requisite experience/knowledge in human capital management frameworks, IT infrastructure, financial planning, marketing, and operations financial reporting capabilities

    Method of Application

    Interested and qualified candidates should forward their CV to: using the position as subject of email.

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