Head of Global Telesales at Reliance HMO

Job Summary

• We are looking for a seasoned leader who will drive the growth of our direct-to-consumer (DTC) products at Reliance Health via several inbound and outbound telesales channels.
• Your role will be to build a team of high-performing telesales agents and managers to support new and expansion revenue targets.
• You will also be expected to drive the team’s strategy, own the budget, train the team, and manage incentives.

Job Description

• Hire and onboard team members, including Telesales Agents, Team Leads and managers
• Train, coach and manage team members
• Manage the CRM system to optimise data and leads
• Develop a Telesales Playbook that provides the foundation to expand the pipeline and drive repeatable revenue growth as the team and function scale.
• Provide daily, weekly, monthly, and quarterly telesales metrics to report to company leadership
• Set a KPI-driven environment; your primary aim will be to coach your team to succeed and share best practices and introduce new incentives to motivate them
• Responsible for driving telesales and ensuring profitable sales growth for RH’s markets in alignment with annual business goals
• Drive demand, acquisitions, upsell, cross-sell, retention and awareness programs that meet local needs while ensuring leveraging best practices, and establishing processes to enable profitable sales growth for RH’s markets in alignment with annual business goals
• Write conversion-optimized sales scripts, develop and implement training material and new technology to support the development of the Telesales team at all levels
• Drive demand, acquisitions, retention, and expansion revenue programs that meet local needs and align with best practices.
• Work closely with other teams within the division to ensure brand consistency across all communications channels and increase sales.

Requirements

• Bachelor's Degree in Marketing, Sales, Human Resources or a similar field
• Minimum of 7 years of experience in Telesales preferred or similar role
• Previous experience recruiting and managing world-class Telesales teams who can deliver on ambitious revenue targets via efficiency and processes at scale
• Led a Telesales team within a SaaS company to grow to more than $15M ARR
• Strong organizational skills
• Ability to multitask
• Good verbal and written communication skills
• Ability to work well under pressure
• In-depth experience working with various related tools and CRM is a must
• Skilled in measurement, reporting, and analysis of performance data that leads to repeatable success
• The ability to think strategically, analytically, and creatively to break down problems and find effective solutions
• Strong work ethic, sense of ownership, and emphatic management style
• Strong communication skills – ability to collaborate with cross-functional team members at all levels.