Head of Department, Business Process Management (BPM) at LEAD Enterprise Support Company Limited

Job Objective 

Our client, a Microfinance Bank is seeking a dynamic and experienced Head of Department, Business Process Management to lead and drive the bank's business process management initiatives. The ideal candidate will be a strategic thinker with a proven track record in process improvement, automation, and technology implementation. 

Duties and Responsibilities: 

Process Analysis and Improvement:

• Identify, analyze, and evaluate current business processes to identify inefficiencies and opportunities for optimization.
• Develop and implement process improvement strategies, including process reengineering, automation, and streamlining.
• Measure and track process performance metrics to assess effectiveness and identify areas for improvement. 

BPM Framework and Methodology:

• Establish and maintain a robust BPM framework and methodology, aligned with industry best practices.
• Develop and implement BPM tools, templates, and standards to ensure consistency and efficiency.
• Provide training and guidance to staff on BPM principles and methodologies.

Technology Implementation:

• Evaluate and select appropriate BPM technologies and tools to support process improvement and automation.
• Oversee the implementation and integration of BPM systems and solutions.
• Ensure effective utilization of BPM technology to drive efficiency and productivity. 

Team Management:

• Lead and manage a team of BPM professionals, providing guidance, mentorship, and development opportunities.
• Foster a collaborative and high-performance work environment.
• Recruit, hire, and train qualified BPM staff.

Stakeholder Management:

• Build and maintain strong relationships with key stakeholders across the organization.
• Communicate effectively with stakeholders to ensure alignment and support for BPM initiatives.
• Address stakeholder concerns and resolve conflicts.

Continuous Improvement:

• Promote a culture of continuous improvement and innovation within the organization.
• Stay updated on industry trends and best practices in BPM.
• Identify and implement new BPM initiatives to drive organizational performance.

Job Requirements: 

• Bachelor's degree in Business Administration, Industrial Engineering, Computer Science, or a related field.
• A Master's degree in Business Administration or a related field is preferred.
• Minimum of 5 years of experience in business process management, with a proven track record of successful process improvement initiatives.
• Strong understanding of BPM methodologies and tools, such as Six Sigma, Lean, and BPM software.
• Experience leading and managing teams.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.