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  • Posted: Jun 7, 2023
    Deadline: Jun 15, 2023
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    In the heartland of Nigeria, approximately 30 minutes’ drive from the Nnamdi Azikiwe International airport,about 5 minutes drive from the international Conference Center/ National Assembly complex and the federal Secretariat. With 176 comfortable and stylish luxury bedrooms, en-suite self-catering rooms, great cooling system in all rooms, writing desk...
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    Guest Service Agent

    Position Summary

    • Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, or through a central reservation system.
    • Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.
    • Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.
    • Greet guests in an efficient, courteous and professional manner.

    Duties and Responsibilities

    • Processes reservations by mail, telephone, or central reservation systems referral.
    • Get vital information from guests to complete their profile i.e. email, telephone numbers, work or home address; place of work etc.
    • Work in conjunction with housekeeping and other departments to ensure all rooms are clean and well-furnished to accommodate guests.
    • Upsell additional facilities when appropriate
    • Maintain up-to-date records of all guests in the house.
    • Check out guests at the end of their stay, check billing instructions and collect payment.
    • Check in guests and provide information about the hotel. For instance: Restaurant, Gym, Business Centre etc.
    • Knows the type of rooms available as well as their location and layout.
    • Knows the selling status, rates, and benefits of all package plans.
    • Knows the hotel's credit policy and how to code each reservation.
    • Creates and maintains reservation records by date of arrival and alphabetical listing.
    • Determines room rates based on the selling tactics of the hotel.
    • Prepares letters of confirmation.
    • Processes cancellations and modifications and promptly relays this information to the front desk.
    • Understands the hotel's policy on guaranteed reservations and no-shows.
    • Processes advance deposits on reservations.
    • Tracks future room availabilities on the basis of reservations.
    • Helps develop room revenue and occupancy forecasts.
    • Prepares expected arrival list for front office use.
    • Assists in preregistration activities when appropriate.
    • Monitors advance deposit requirements.
    • Handles daily correspondence. Responds to inquiries and makes reservations as needed.
    • Makes sure that files are kept up to date.
    • Maintains a clean and neat appearance and work area at all times.
    • Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees.
    • Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
    • To be aware of all front office procedures and assist with reception duties when required.
    • To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
    • Perform any other work as and when assigned by the management.

    Job Requirements

    • A Bachelor's Degree or its equivalent.
    • At least one (1) year of work experience.
    • Previous hotel-related experience is an added advantage.
    • Experience in Hotel software (Opera) and its functionalities.
    • Must speak, read. Write, and understand the English Language.

    Method of Application

    Interested and qualified candidates should send their CV and Photograph to: hrboltonwhitehotel@gmail.com using the Job Title as the subject of the mail.

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