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  • Posted: Oct 15, 2021
    Deadline: Not specified
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    JLL (Jones Lang LaSalle Incorporated) is a professional services and investment management company specializing in real estate. Global headquarters are located in Chicago, with an operational remit covering the Americas regional market. Sub-headquarters operate in London (covering the Europe, the Middle East and Africa regional market) and Singapore (coverin...
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    Guest Relations Host

    Job ID: REQ174416

    Job Description

    • Responsible for external Client / Hospitality services including visitor management, reception, client suite management and hospitality si.e. (FB, dining, etc.)
    • Responsible for and manage the Customer Experience services within reception and workplace and how it impacts  all client employees and visitors 
    • Proactive communicator with all key influencers within JLL and client 
    • Liaising with the team and other key stakeholders. 
    • Support the operational Workplace Experience Survey NPS 
    • Own your operational space to ensure a fantastic Service Journey for customers within your location 
    • Support the look and feel of the welcome area from a housekeeping, cleaning perspective both internally and externally  
    • To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded. 
    • To regularly monitor customer feedback and produce an appropriate action plan based on the results. 
    • To maintain an effective business relationship with the client by understanding their needs and transferring these into the location. 

    Requirements / Skills
    Sound like you? To apply you need to be / have: 

    • Team player, 3 years’ experiencein working within a Front of House or Reception environment ideally gained within a corporate or hotel environment
    • You are passionate about people, providing them with great experiences. A natural "people person" with exceptional Customer Service skills
    • Has strong relationship building skills to be able to get to know, understand and respond to the needs of our staff and customers
    • High attention to detail
    • Flexible and proactive
    • Ability to react quickly and decisively when faced with a problem or issue
    • Able to work off their own initiative and with minimal direction
    • Strong team player with a commitment to support their colleagues
    • Exceptionally organised and skilled in multi-tasking
    • Computer Literate - good understanding and working knowledge of office software.
    • Communication - good level written, oral communications skills. An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions.
    • Proven track record of achievement
    • An ability to understand problems, its impact and provide resolutions in a timely manner
    • Feel empowered totake actionand resolve issues quickly and thoughtfully
    • Excellent time management and organisational skills
    • Ability to work under pressure and to tight deadlines.

    Remunerations
    What You Can Expect from us:

    • We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
    • Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

    Method of Application

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