Group Head, Human Resources at Alfred & Victoria Associates

Report To: Group Managing Director

Role Overview

• The Head, Human Resources shall oversee and manage the Human Resources activities of the three entities within the group (Microfinance Bank, Finance House and the Insurance Brokerage Entity) while supporting and improving the people and culture experience, as well as be responsible for all people-based activity within the organization from both an operational and strategic point of view.
• The post holder will also identify, design, and implement long term solutions for desired strategic outcomes in areas such as talent management, human capital effectiveness, culture and engagement, performance management, leadership development, change management, organizational design, and talent retention

Key Accountabilities

• Align the Human Resources Strategy in line with the overall organizational strategy.
• Oversee the HR strategy unit’s procedures, suggesting measures and tactical approaches to improve the organization’s employment life-cycle (e.g. recruitment, on-boarding, career growth, capacity planning, succession planning, competency modelling, talent balancing/mapping, and occupational gap assessment and workforce realignment).
• Communicate human resource policies and procedures to all staff, and guide/facilitate the implementation of new/revised systems through continuous interaction with line managers and other staff members.
• Establish and oversee processes that prevent internal conflicts within the group and facilitate resolution of conflicts when they occur.
• Develop annual manpower need across the group.
• Design and implement the talent acquisition strategy that drives seamless hiring and onboarding exercise.
• Formulate a robust performance management framework that drives objective appraisal outcome and reward.
• Advise managers on team performance management via a data driven approach.
• Liaise with line managers to understand their manpower need and deploy necessary Learning interventions to address it.
• Ensure that systems are in place to collect feedback on employee benefits and to answer questions from employees on the benefits program.
• Work with management in preparing salary increases in accordance to the budget.
• Provide support as needed to resolve issues related with employee disciplinary issues, employee termination, or other HR-related issues (Disciplinary Committee).
• Design and implement appropriate employee recognition schemes that drives employee satisfaction, productivity and retention.
• Supervise the Administrative HR functions that include Medical scheme, pre-employment medicals, and overseeing activities of welfare committee (advisory / supervisory role).
• Supervise the HR Business partners of respective entities on HR related functions.
• Supervise the Head, Learning and Development to ensure learning interventions close the competency gaps identified in various departments.

Academic Qualification

• University Degree in related field.

Professional Qualification:

• Professional certification in Human Resources such as CIPM, SPHRi, SHRM is required.

Experience:

• At least 10 years’ relevant experience in the Financial Services Industry, with 5-6 years Senior Management Experience.

Key Skills & Competencies:

• Excellent communication, interpersonal, negotiating and drafting skills.
• Strong understanding of the Financial Services Industry.
• Excellent analytical and writing skills
• Ability to work under pressure and ability to calm tough situations
• Problem-solving attitude
• Excellent Computer and presentation skills
• Deep industry knowledge in Labour laws and current HR business trends
• Ability to proactively network with colleagues in the industry
• Leadership and strong management skills
• Excellent team management skills.

Salary
Very Attractive.