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  • Posted: Aug 26, 2021
    Deadline: Sep 10, 2021
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  • In the heartland of Nigeria, approximately 30 minutes’ drive from the Nnamdi Azikiwe International airport,about 5 minutes drive from the international Conference Center/ National Assembly complex and the federal Secretariat. With 176 comfortable and stylish luxury bedrooms, en-suite self-catering rooms, great cooling system in all rooms, writing desk...
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    General Manager

    Job Summary

    • The General manager is responsible for all aspects of operations at the hotel/apartment, to day-to-day staff management andguests.
    • He / She will be an ambassador for the brand. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.
    • Work Very closely with the hotel/apartment owners and other stakeholders.
    • Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience.
    • A General Manager would also be required to manage betweenprofitabilityand guest satisfaction measures.

    Duties and Responsibilities

    • Oversee the operationsfunctionsof the hotel/apartment, as per the Organizational chart.
    • Hold regular briefings and meetings with all heads of departments.
    • Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
    • Lead all key property issues including capital projects, customer service and refurbishment.
    • Handling complaints, and oversee the service recovery procedures.
    • Responsible for the preparation, presentation and subsequent achievement of the hotel's annual OperatingBudget,Marketing& SalesPlanand Capital Budget.
    • Manage the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
    • Ensure all decisions are made in the best interest of the hotels and management.
    • Deliver hotel budget goals andsetothershortand long-term strategic goals for the property.
    • Developing improvement actions, carry outcostssavings.
    • A strong understanding of P&L statements and the ability to react with impactful strategies
    • Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
    • Lead all key property issues including capital projects, customer service and refurbishment.
    • Handling complaints, and oversee the service recovery procedures.
    • Responsible for the preparation, presentation and subsequent achievement of the hotel's annual OperatingBudget,Marketing& SalesPlanand Capital Budget.
    • Manage the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
    • Ensure all decisions are made in the best interest of the hotels and management.
    • Deliver hotel budget goals andsetothershortand long-term strategic goals for the property.
    • Developing improvement actions, carry outcostssavings.
    • A strong understanding of P&L statements and the ability to react with impactful strategies
    • Closely monitor thehotel's business reportsdaily and take decisions accordingly.
    • Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.
    • Maximizing room yield and hotels/apartmentsrevenue through innovative sales practices andyield managementprograms.
    • Prepare a monthly financial reporting for the owners and stakeholders.
    • Draw up plans andbudgets(revenues, costs, etc.) for the owners.
    • Helping in the procurement of operating supplies and equipment, and contracting with third-partyvendorsfor essential equipment and services.
    • Coordination with HOD's for the execution of all activities and functions.
    • Overseeing and managing all departments and working closely with department heads daily.
    • Manage and develop the Hotel Executive team to ensure career progression and development.
    • Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
    • Provide effective leadership to hotel team members.
    • Lead in all aspects of business planning.
    • Respond toauditsto ensure continual improvement is achieved.
    • Corporate clienthandling and take part in new client acquisition along with the sales team whenever required.
    • Assisting in residential sales as and when required and developing strong sales prospects.
    • Responsible for safeguarding the quality of operations both (internal &external audits).
    • Responsible for legalization, Occupational Health &SafetyAct,fireregulations and other legal requirements.
    • To conduct any other reasonable duty as directed by the management.

    Prerequisites

    • The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience.
    • Available to work when needed, including weekends, holidays, and nights.

    Education

    • A University Degree in Hotel Management, Business Administration or a related field with Experience in opening, managing or re-positioninga hotel with a clear track record. Excellentcomputersystem skills.
    • 5 - 15 years work experience.

    Method of Application

    Interested and qualified candidates should send their CV, Application Letter and Passport Photograph to: [email protected] using the Job Title as the subject of the mail.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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