General Manager at Azusa Hotel and Apartments

Job Summary

Azusa Hotel & Apartments is seeking an accomplished, commercially focused, and hands-on General Manager to lead the successful opening, launch, and ongoing operation of our premium hospitality property in Abuja.

• This leadership role requires a dynamic hotelier with proven experience in hotel openings, operations management, revenue generation, guest experience excellence, and team development. The General Manager will be responsible for overseeing all aspects of the hotel, serviced apartments, restaurant, meetings and events facilities, workstations, and guest services while driving profitability, operational excellence, and market positioning.
• The ideal candidate will be a self-starter with strong commercial acumen, excellent leadership skills, and the ability to build high-performing teams and service cultures. Experience in launching or repositioning hospitality assets, managing stakeholder relationships, and delivering exceptional guest experiences is highly desirable.
• This is an exciting opportunity to play a pivotal role in establishing Azusa Hotel & Apartments as one of Abuja's preferred destinations for business travelers, long-stay guests, meetings, events, and leisure visitors while supporting the company's vision of delivering a complete "Live, Work & Relax" experience.

Essential Responsibilities

• Provide strategic and operational leadership across all hotel departments, including Rooms Division, Housekeeping, Front Office, Food & Beverage, Maintenance, Security, Sales & Marketing, and Guest Services.
• Lead the successful opening and stabilization of the property, ensuring operational readiness, service excellence, and compliance with company standards.
• Drive revenue growth through effective revenue management, sales leadership, market penetration strategies, and strong commercial partnerships.
• Develop and execute annual business plans, operating budgets, forecasts, and profit improvement initiatives.
• Maximize occupancy, Average Daily Rate (ADR), RevPAR, Food & Beverage revenue, meeting and event revenue, and ancillary income streams.
• Establish, implement, and maintain operational policies, procedures, and service standards across all departments.
• Recruit, develop, coach, and retain a high-performing management team and workforce aligned with Azusa's culture and values.
• Foster a culture of accountability, teamwork, service excellence, innovation, and guest-centricity.
• Ensure outstanding guest satisfaction through proactive service delivery, quality assurance programs, and effective complaint resolution.
• Monitor guest feedback, online reviews, and service performance metrics to continuously improve the guest experience.
• Direct all sales, marketing, and business development activities, including corporate accounts, government business, diplomatic markets, long-stay clientele, and meetings and events sales.
• Maintain strong relationships with ownership, key stakeholders, suppliers, local businesses, and relevant authorities.
• Ensure effective financial management, including cost control, labor management, cash flow oversight, procurement controls, and asset protection.
• Oversee preventative maintenance programs and capital improvement initiatives to preserve and enhance the property's value.
• Ensure compliance with all applicable hospitality, labor, health, safety, fire, licensing, and regulatory requirements.
• Lead regular management meetings, operational reviews, and performance improvement initiatives.
• Implement and utilize hotel systems and technology platforms to improve operational efficiency, reporting accuracy, and guest satisfaction.
• Prepare and present regular operational, financial, commercial, and strategic performance reports to ownership and executive leadership.
• Champion workplace safety and maintain a secure environment for guests, employees, contractors, and visitors.
• Represent Azusa Hotel & Apartments within the local hospitality community and actively build the property's market presence and reputation.

Supportive Functions

In addition to the essential responsibilities listed above, the General Manager may be required to:

• Assist with VIP guest relations and service recovery initiatives.
• Support special projects, property enhancements, and new business initiatives.
• Participate in community, tourism, and hospitality industry events.
• Ensure adherence to company policies, procedures, and brand standards.
• Respond to operational emergencies and business continuity matters when required.
• Perform any additional duties assigned by ownership or executive leadership.

Preferred Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Hotel Management, or a related field.
• Minimum of 10 years of progressive hospitality leadership experience, including senior management or General Manager roles.
• Proven experience in hotel openings, repositioning, or operational turnaround environments preferred.
• Strong financial acumen with demonstrated success in revenue growth and profitability improvement.
• Experience managing food and beverage operations, meetings and events, and multi-department hotel operations.
• Strong leadership, communication, negotiation, and stakeholder management skills.
• Experience with hotel PMS, POS, revenue management, and reporting systems.
• Knowledge of the Abuja hospitality market and corporate travel segment will be an advantage.