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    • Front Desk Representative in the Hospitality Industry

    Posted: Jan 7, 2022
    Deadline: Mar 31, 2022
  • Front Desk Representative

    • Welcome and greet guests 
    • Answer and direct incoming calls
    • Inform guests of hotel rates and services
    • Make and confirm reservations for guests
    • Ensure proper room allocation and issue room key
    • Look-up or Register and check guest-inn 
    • Verify guest's payment method
    • Maintain clear and accurate records of guest room bookings
    • Compute all guest billings, accurately post charges to guest rooms and house accounts
    • Listen and respond to guest queries and requests both in-person and by phone
    • Provide accurate information about local attractions and services
    • Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
    • Complete and maintain any incident reports, daily activity reports
    • Manage conference room bookings and scheduling
    • Close guest accounts and check guests out
    • Review accounts and charges with guests during the check-out process
    • Inform housekeeping when rooms have been vacated and are ready for cleaning
    • Monitor visitors to the hotel
    • Enforce rules and policies of the hotel
    • Maintain a neat and orderly front desk and reception area

    Communication Skills - able to listen, ask the right questions , understand what the guest is asking and  provide the relevant information in a clear and confident manner.

    Customer Service Skills - strong customer service orientation including the ability to understand and meet the customer's needs while developing good guest relations.

    Decision Making Skills - able to gather all the necessary information to make a sound decision based on facts and available resources. Must have ability to think on his/her feet

    Adaptability and Flexibility- able to quickly adjust approach and activity to meet new demands, diverse guests, changing circumstances and new priorities. 

    Education and Experience

    • WAEC or equivalent
    • Guest/Customer Relations experience in a hospitality environment is a must
    • Strong working knowledge of computer software including MS Office and booking and payment systems 

    Method of Application

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