Front Desk Officer at Primrose Specialist Hospital

Responsibilities

• Receiving patients and visitors and managing telephone calls.
• Managing appointments- Scheduling appointments and keeping those appointments on time.
• Assisting patients with completing necessary forms and documentation.
• Managing the reception- Ensuring the waiting and reception areas are kept neat, clean and calm; reporting on any damage
• Processing billing and payments using Electronic Medical Records (EMR).
• Acting as a liaison with patients and providers in a compassionate and kind manner.
• Replying to inquiries in a detail-oriented and effective manner, while corresponding with phone calls within minimum rings
• Responsible for patient eligibility verifications with health maintenance organizations (HMO).
• Comforting distressed patients- this may range from simply fixing any appointment issues that may arise, responding to distressed patients with compassion.
• Ensure that patient right to confidentiality is maintained at all times.
• Ensure that every person who visits the hospital, be it a patient or a visitor, leaves as a satisfied customer.

Qualifications and Skills Required

• B.Sc / HND in a related field.
• 2-3 years of experience working in a medical facility is compulsory
• Strong technical receptionist skills.
• Ability to work independently.
• A brilliant communicator.
• Exceptional time management.
• A genius organizer.
• Dependability.
• Outstanding interpersonal skills.