Front Desk Officer at Ola-kleen Holdings Limited

JOB SUMMARY

Provision of excellent customer service to the clients and ensuring exquisite appearance of the front office as well as other offices in the administrative block and effective customer relationship management.

JOB DESCRIPTION

• Attend to clients’ enquiries
• Issue visitor’s tags to visitors/clients
• Liaise with Facility Officer to assist the clients to locate their vaults as the need arises.
• Receive, direct and relay telephone messages and emails to the appropriate staff/department.
• Operate/Oversee the operation of television in the lounge.
• Raise for the subscription of the TV decoder.
• Provide administrative /secretarial support for staff as may be requested.
• Receive mails/correspondence and distribute accordingly.
• Taking minutes at every General Staff Meeting and circulating such minutes latest 24 hours after the meeting.
• Distribution of flyers to clients immediately after burials and memorials.
• Raising of requisitions for the procurements of office consumables and internet subscription.
• Daily update of monthly and daily regular staff attendance
• Preparation of monthly attendance sheet for HR Payroll inputs.
• Ensuring all burial documents are complete following up with Accounts, Audit and Marketing Departments.
• Updating and monitoring of deceased files.
• Circulating burial schedules (provisional and final)
• Weekly update of vault register of all the branches and sending it via email to all concerned.
• Make arrangement for the submission of burial documentations before the burial date.
• Make arrangements with event outfits for rental of chairs or other equipment for hall events as may be directed.
• Organise/Provide refreshments for executives/management staff meetings.
• Daily supervision of cleaning operative in ensuring that administrative block is always tidy.
• Perform other duties as may be directed.
• Management reserves the right to add or remove from your responsibilities and can transfer you to another department where it feels you could perform better

Qualifications

• Bachelor’s Degree or HND in Business Administration, Secretarial Administration or related fields.
• At least 2 years working experience in a similar position
• Demonstrable experience in customer service in an environment requiring tact, judgment and discretion in handling client’s complaints and/or requests
• Experience in using a wide range of relevant IT packages/equipment.
• Excellent communication skills

Minimum Competency and skill Requirement

• Must be proficient with the keyboard and IT applications –Microsoft office suite (excel word and power point), outlook express, internet etc.
• Excellent organizational skills, ability to multi-task and organize others
• Excellent oral and written communication skills and ability.
• Ability to work under pressure and be flexible as part of a small team.
• Attention to detail and deadlines. Ability to filter information and assess priorities.
• Excellent  knowledge of customer service principles and practices

JOB LOCATION

• Female Applicants located in Ikoyi, Obalende, Victoria Island, Lekki, Ajah, and environs are preferred. 

SALARY RANGE

• N100,000 - N120,000