Front Desk Officer (Female) at Walex Biz Nigeria Limited

Job Description

• Welcome, register guests / clients and attend to them in a prompt and timely manner.
• Log all registrations for the day into Microsoft Access for backup.
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
• Ensures client’s/guest’s arrival to scheduled meetings.
• Receive incoming communique and forward to their relevant departments.
• Provide information to the public by answering, admitting procedure, regulation, and service inquiries, referring inquiries.
• Follow up on scheduled meetings and inform the necessary attendees.
• The Front desk staff must be extra vigilant, report suspicious movement.
• Make a list of items needed in the unit that is needed in the working space.
• Do a checklist of all unit equipment. Report any equipment issues or downtime to the Maintenance and IT unit.
• Ensure all persons required to be in the office are present on time.
• Comprehensive report sent at the end of the shift including logging all incidents that happen within the unit and its environs.
• The front desk staff is to carry out all other duties as assigned to her including listing on-duty staff and ensuring strict clock in and out.

Job Requirements

• Candidates should possess a Bachelor's Degree or its equivalent role.
• Must have 1-2 years work experience in customer service or administrative roles
• Must be confident, polite and good looking
• Leadership skills with the ability to set and prioritize goals
• Strong communication and presentation skills
• Exceptional problem-solving and observational skills
• Proficient in MS Office / Working knowledge of IT.