Front Desk Officer at Caritas Inn Limited

Overview;

Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.

Job Description

• make and confirm reservations for guests
• ensure proper room allocation
• register and check guests in
• verify guest's payment method, verify and imprint credit cards for authorization
• Issue room keys and direct guests to their rooms
• maintain clear and accurate records of guest room bookings
• listen and respond to guest queries and requests both in-person and by phone
• provide accurate information about local attractions and services
• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
• manage conference room bookings and scheduling
• close guest accounts and check guests out
• review accounts and charges with guests during the check-out process
• process accurate payment of guest accounts
• inform housekeeping when rooms have been vacated and are ready for cleaning
• monitor visitors to the hotel
• enforce rules and policies of the hotel
• maintain a neat and orderly front desk and reception area