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    • Front Desk Officer at Caritas Inn Limited

    Posted: Jan 27, 2022
    Deadline: Feb 10, 2022
  • Front Desk Officer


    Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.

    Job Description

    • make and confirm reservations for guests
    • ensure proper room allocation
    • register and check guests in
    • verify guest's payment method, verify and imprint credit cards for authorization
    • Issue room keys and direct guests to their rooms
    • maintain clear and accurate records of guest room bookings
    • listen and respond to guest queries and requests both in-person and by phone
    • provide accurate information about local attractions and services
    • Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
    • manage conference room bookings and scheduling
    • close guest accounts and check guests out
    • review accounts and charges with guests during the check-out process
    • process accurate payment of guest accounts
    • inform housekeeping when rooms have been vacated and are ready for cleaning
    • monitor visitors to the hotel
    • enforce rules and policies of the hotel
    • maintain a neat and orderly front desk and reception area

    Method of Application

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