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    • Front Desk Officer at Caritas Inn Limited

    Posted: Jan 27, 2022
    Deadline: Feb 10, 2022
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  • Front Desk Officer

    Overview;

    Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.

    Job Description

    • make and confirm reservations for guests
    • ensure proper room allocation
    • register and check guests in
    • verify guest's payment method, verify and imprint credit cards for authorization
    • Issue room keys and direct guests to their rooms
    • maintain clear and accurate records of guest room bookings
    • listen and respond to guest queries and requests both in-person and by phone
    • provide accurate information about local attractions and services
    • Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
    • manage conference room bookings and scheduling
    • close guest accounts and check guests out
    • review accounts and charges with guests during the check-out process
    • process accurate payment of guest accounts
    • inform housekeeping when rooms have been vacated and are ready for cleaning
    • monitor visitors to the hotel
    • enforce rules and policies of the hotel
    • maintain a neat and orderly front desk and reception area

    Method of Application

    This job has expired or closed. Application is no longer allowed

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