Front Desk / Customer Service Personnel at Integrated A2z Technologies (ia2ztech)

Job Description

• Act as the point of contact between the manager and internal/external clients
• Handle requests and queries appropriately
• Telemarketing Job function
• Answer all incoming calls and redirect them or log messages
• Receive letters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Manage diary and schedule meetings and appointments
• Check, sort and forward emails
• Keep updated records and files
• Answer questions and address complaints
• Generate sales leads that develop into new customers
• Identify and assess customers’ needs to achieve satisfaction
• Take up other duties as assigned (travel arrangements, schedules etc.)

Requirements

• Proven experience as front desk representative or relevant position
• Familiarity with office machines (e.g. scanner, printer etc.)
• Knowledge of office management systems and procedures
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Up-to-date with latest office gadgets and applications
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation
• Discretion and confidentiality

Qualification

• HND / B.Sc Degree in any relevant field; additional qualifications will be a plus.