Front Desk / Customer Service Officer at Flux Integrated Services Limited

Key Responsibilities

• Deal with all enquiries (walk-in, telephone or via e-mail) in a professional, courteous, and timely manner.

Others:

• Maintain reception area and all common areas in a clean and tidy manner at all times.
• Welcome visitors in a warm and friendly manner, providing accurate information to enquiries.
• Answer telephone calls in a friendly, professional manner, transferring calls to correct extensions and dealing with requests.
• Lead / direct visitors to the appropriate Office
• Keep detailed and accurate records of requests, enquiries, complaints and calls received.
• Receive, sort and distribute mail as directed.
• Review of existing standards and procedures in line with your job while implementing new best practices to ensure customers satisfaction.
• Preparing documents using Microsoft Suite.
• Take record, handle, if necessary, complaints of all members/guest and forward to the required office respectively.
• Keep up to date with scheduled appointments and provide information on request.
• Help maintain workplace security by noting the check-in and check-out time of visitors
• Provide excellent customer service.
• Other duties as assigned by the line manager.

Requirements

• Candidates should possess a B.Sc Degree or HND.
• Minimum of 2 years post NYSC work experience.
• Experience in similar role is an added advantage.
• Proficiency in the use of MS Office suites.