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  • Posted: Mar 23, 2020
    Deadline: May 15, 2020
  • Bellforte Consulting - We are a strategic consulting firm integrating a full range of business consulting capabilities. Bellforte Consulting staff, faculty and partners are tested professionals with deep "sector-specific" knowledge and the ability to lead and drive industry agenda. This ensures that our consulting services address the specific n...
    Read more about this company

    Front Desk / Customer Service Officer

    Job Description
    Receive Visitors:

    • Greet visitors appropriately
    • Determine visitors needs in a professional manner
    • Maintain visitors’ register
    • Offer refreshments to visitors where appropriate
    • Direct visitors to contact person/appropriate meeting room
    • Ensure backup when absent from reception table
    • Ability to maintain composure with difficult consumers. Must remain professional at all times

    Answer Phone Calls:

    • Answer phone calls in a timely and polite manner
    • Determine purpose of the call
    • Deal with visitors queries and provide correct information
    • Attracts potential customers by answering product and service questions; suggesting information about other products and services.

    Manage Mail/Customer Service:

    • Reply electronic mail and sort all paper mails accordingly.
    • Prepare outgoing mail for pick up or courier
    • Organize courier deliveries
    • Perform live chat and email correspondence with customers.
    • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Maintain a visibility on all Cypress Social Media platforms with appropriate content posted daily
    • Send out reminders to all customers on maturing obligations and rentals with proper alignment with Accounts/Finance
    • Follow up with all customer related vendors such as Debt recovery agents ensuring all reports are sent to Management as when due
    • Sift through all in-bound mails from customers and vendors and re-direct appropriately to officers in-house
    • Handle ALL customer related issues with proper guidance from Management

    Monitor Security:

    • Monitor people coming & going through the reception doors
    • Issue visitor passes where appropriate
    • Be aware of & report suspicious activity.

    Organise Meetings:

    • Book meeting room
    • Inform participants
    • Set up meeting with necessary refreshments & equipment
    • Organize catering for meeting

    Secretarial Support:

    • Prepare correspondence & documents
    • Organise mailings
    • Schedule & follow up on appointments
    • Maintains customer records by updating account information.

    Reception Area Maintenance:

    • Keep reception area clear & neat
    • Maintain & organize reading materials
    • Any other schedule or work as deyermined by your supervisor or management.

    Method of Application

    Interested and qualified candidates should send their CV to: clearly indicating the "Job Title" as the subject of your mail.

  • Send your application

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Average Salary at Bellforte Consulting
₦ 55K from 2 employees

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