Front Desk / Admin Officer at Ladkem Eye Hospital

Responsibilities
This role involves:

• Managing front office operations, handling communications, providing administrative support, and maintaining an organized reception area.
• Ensuring customer’s satisfaction at all times;
• Listening to customers complaint and prompt in giving management feedback;
• Answer all client questions and incoming calls;
• Ensuring adequate supply of visitors’ form, new patient data form, hospital flyer, Hospital account slip etc at the front office;
• Ensuring that the hospital maintains adequate inventories for effective operation;
• Drafting of letters, memos, medical reports, bills and other correspondence;
• Maintain accurate records, files, and documents while ensuring proper organization and easy retrieval of information, Ensuring daily auditing of case notes;
• Ensuring customers pay their accurate bills, proper handling of cash and remittance of all receivables to the accounts officer;
• Daily registration of all transactions before the close of work each day on QUICK-BOOKS and Electronic Medical Records (EMR);
• Liaising with Health Maintenance Organizations (HMOs) for better services, referrals and prompt payments of bills.
• Ensuring proper management of the social media accounts of the organization, including X, Facebook, WhatsApp, Tik-Tok and others;

Requirements

• Interested candidates should possess an OND, HND or BSc in Business Administration, Management, Customer Service, Marketing or a related field.
• 2–3 years previous experience in a similar role preferred.
• Must be professional, courteous, friendly, approachable and proficient in Microsoft Office Suite, Quickbooks and EMR;
• Must be resident in Surulere or its environs.