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  • Posted: Jan 3, 2022
    Deadline: Not specified
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    Marriott International is a leading global lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. The company operates and fran...
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    Food & Beverage Manager

    Job Number: 22000159
    Location: Victoria Island, Lagos
    Schedule: Full-Time
    Brand: Sheraton Hotels & Resorts
    Position Type: Management
    Job Category: Food and Beverage & Culinary

    Job Summary

    • Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations.
    • Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
    • Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.

    Core Work Activities
    Developing and Maintaining Budgets:

    • Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.
    • Maintains a positive cost management index for kitchen and restaurant operations.
    • Utilizes budgets to understand financial objectives.

    Leading Food and Beverage Team:

    • Manages the Food and Beverage departments (not catering sales).
    • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
    • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
    • Oversees all culinary, restaurant, beverage and room service operations.
    • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
    • Provides excellent customer service to all employees.
    • Responds quickly and proactively to employee's concerns.
    • Provides a learning atmosphere with a focus on continuous improvement.
    • Provides proactive coaching and counseling to team members.
    • Encourages and builds mutual trust, respect, and cooperation among team members.
    • Monitors and maintains the productivity level of employees.
    • Develops specific goals and plans to prioritize, organize, and accomplish work.
    • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
    • Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.

    Ensuring Exceptional Customer Service:

    • Provides excellent customer service.
    • Responds quickly and proactively to guest's concerns.
    • Understands the brand's service culture.
    • Drives alignment of all employees, team leaders and managers to the brand's service culture.
    • Sets service expectations for all guests internally and externally.
    • Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
    • Verifies all banquet functions are up to standard and exceed guest's expectations.
    • Provides services that are above and beyond for customer satisfaction and retention.
    • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
    • Serves as a role model to demonstrate appropriate behaviors.
    • Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.

    Managing and Conducting Human Resource Activities:

    • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
    • Conducts performance reviews in a timely manner.
    • Promotes both Guarantee of Fair Treatment and Open Door policies.
    • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
    • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
    • Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

    Additional Responsibilities:

    • Complies with all corporate accounting procedures.
    • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
    • Analyzes information and evaluates results to choose the best solution and solve problems.
    • Drives effective departmental communication and information systems through logs, department meetings and property meetings.

    Candidate Profile
    Education and Experience:

    • High School Diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

    OR

    • 2-year Degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

    Method of Application

    Interested and qualified? Go to Marriott International, Inc. on jobs.marriott.com to apply

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