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  • Posted: Oct 14, 2021
    Deadline: Oct 30, 2021
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  • If anything truly defines Residency Hotels & Resorts, it is the value we attach to lasting memories. Building upon a century of experience as hoteliers has endowed us with a rich tradition of hospitality. Within a Residency experience, every guest is offered a warm welcome and is made to feel special, valued and appreciated
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    Food and Beverage Customer Service Specialist

    Residency Hotels Limited - A major hotel chain endowed with a rich tradition of hospitality. Within a Residency experience, every guest is offered a warm welcome and is made to feel special, valued and appreciated.
    Location: Lekki

    Job Description

    • Manage all Food & Beverages and day-to-day operations within budgeted guidelines and to the highest standards
    • Preserve excellent levels of internal and external customer service
    • Design exceptional menus, purchase goods and continuously make necessary improvements
    • Identify customers needs and respond proactively to all of their concerns
    • Comply with all health and safety regulations
    • Report on management regarding sales results and productivity
    • Oversee all aspects of the daily operation of the Apartment’s Room Service operation
    • Ensure proper set-up, breakdown and maintenance of all banquet functions
    • Organize all documentation for shift work on a daily basis including pre-shift reports
    • Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems
    • Coordinate and monitor all phases of the Room Service operation
    • Supervise the room service area in order to attract, retain, and motivate the employees
    • Ensure optimal level of service, quality, and hospitality are provided to guest
    • Ensure the timeliness and accuracy of the amenity set-up and delivery
    • Monitor and maintain proper running and cleanliness of banquet areas
    • Perform any other reasonable duties as required and directed.

    Requirements

    • Minimum of 5 years of experience
    • Experience at a supervisor level in managing a restaurant in a hotel, for at least 5 years
    • Communication and leadership skills
    • Up to date with food and beverages trends and best practices
    • Guest oriented and service minded
    • Proficiency in MS Office, Outlook, Word, Excel.

    Salary
    N60,000 monthly.

    Method of Application

    This job has expired. Application is no longer allowed

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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