Field Researcher at GreenDoor Africa

JOB DESCRIPTION

• Visiting different bank/stores and other establishments.
• Memorise features and benefits of various products and services
• Purchasing a specific product or type of product when required.
• Evaluating and documenting their shopping experience.
• Writing and filing reports on the overall shopping experience.
• Ability to use computer and applications (Excel, Word, PowerPoint)

Mystery Shopper Duties and Responsibilities

• Mystery Shopper job description should contain a variety of functions and roles including:
• Traveling to assigned branch/store locations.
• Remaining discreet while you pose as a regular customer.
• Interacting with employees over the phone and in person to gauge customer service.
• Inspecting the branch/store's environment to detect possible concerns and areas for improvement.
• Purchasing random and specific items to assess product quality.
• Retaining receipts as proof of purchase for later reimbursement.
• Completing and submitting a written report detailing the shopping experience after each store visit.
• Disclosing competing interests, including prior loyalty to or dislike of particular stores or products.
• Logging hours worked.
• Storing copies of completed assignments.

Mystery Shopper Requirements / Skills / Qualifications

• Mystery Shopper job description should include these common skills and qualifications:
• HND or Degree in any field
• Excellent verbal and written communication.
• Attentive to detail.
• Ability to conduct duties discreetly and impartially.
• Outstanding memorization abilities.
• Organized, flexible disposition.