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  • Posted: Mar 30, 2020
    Deadline: Apr 17, 2020
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    Owens and Xley Consults is a Lagos based company that offers business advisory and consulting services to help Small and Medium-sized Enterprises (SMEs). Our Mission is to provide quality insights, tools and resources needed to build a sustainable business.
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    Fashion Store Operations Manager

    Location: Lekki, Lagos

    Function of the Role

    • The Fashion Store Manager is the brand ambassador of the brand. She will be responsible for handling the daily management of the operations of the store.
    • This includes developing and implementing processes that would help with meeting and exceeding sales targets and store profitability;
    • Providing customers the ultimate experience by successfully executing the brand’s strategy;
    • Leading and developing a team of sales professionals in providing unsurpassed customer service.

    Key Responsibilities

    • Plan out work assignments and work schedules of the employees and assign specific duties to employees
    • Ensure that the store personnel comply with the store’s security, sales and record taking practices and procedures.
    • Model and promote great customer service
    • Ensure that both your own personal sales contribution and that of your team meet and exceed performance goals set
    • Demonstrate sales leadership by actively being on shop floor; working with the store team in developing techniques that can build customer loyalty and brand awareness through superior service
    • Ensure Sales Associates are collecting relevant customer data to assist in relationship building and using data to tailor future, personalized shopping experiences
    • Work with Business Development Manager (BDM) in producing and executing business plan/strategy for the store, including: sales development, events, promotions, training, merchandising, etc.
    • Inform BDM of competitor activities / promotions and strategies
    • Maintain an in-depth knowledge of products
    • Lead by example and model behavior that reflects the brand’s core values
    • Recruit, guide and develop a team of professional sales staff, according to local HR directives
    • Participate in staffing decisions including: discipline, training, assignment and termination, according to local HR directives
    • Continually develop the sales associates and other staff so they can grow with the Company as it grows
    • Work with HR on assessing all the sales associates, and store support staff
    • Contribute to a positive atmosphere that is fun, professional, productive and team oriented; encourage ongoing dialogue with direct reports to foster new ideas and to achieve sales objectives
    • Regularly and effectively communicate company/store sales plan objectives the team so they can achieve clearly defined sales expectations.

    Daily Tasks:

    • Perform opening and closing procedures
    • Attend to customers
    • Take opening and closing stock count
    • Ensure store is visually appealing
    • Collate and communicate customer feedback.

    Weekly Tasks:

    • Routinely review POS transactions, incoming/outgoing merchandise orders and inventory levels for accuracy; regularly prepares scheduled sales reports
    • Prepare weekly operations reports.

    Monthly Tasks:

    • Work with BDM to prepare sales report
    • Prepare inventory report. Requirements

    Educational Qualification

    • HND or BSc in any related discipline preferably Marketing, Business and Finance.

    Experience:

    • Minimum of 3 to 5 years of sales management experience in retail or luxury retail environment, with proven track record in sales generation and overseeing the achievement of sales and profitability targets
    • Experience must include: leadership, coaching and development of sales teams; performance management; stock/inventory management; visual merchandising
    • Be able to work non-traditional hours, including days, nights, weekends and holidays
    • Be proficient with Microsoft Office Word and Excel and a Point of Sales (POS) system
    • Be flexible to work in various roles based on business needs (front or back office)
    • Appreciated background in luxury goods a plus
    • Appreciated previous titles: Store Manager, Store Director, Retail Manager, Retail General Manager.

    Skills And Abilities:

    • Goal oriented approach
    • Highly analytical with a drive for numbers
    • Good networking, prospecting and closing skills
    • High level of professionalism
    • Result-oriented and dynamic team player with exceptional motivation and interpersonal skills.
    • Relationship management skills and openness to feedback
    • Excellent selling, communication and negotiation skills
    • Good written and verbal communication skills
    • Able to work in a fast pace environment
    • High proficiency in MS Office Suite
    • Must be able to prepare management reports and correspondence
    • Good initiative, time and stress management skills.

    Personal Attributes:

    • Keen eye for detail
    • Have a deep desire to work in the luxury retail industry
    • Sociable and friendly
    • Confident and pleasant
    • Knowledgeable of current trends
    • Loves a challenge
    • Assertive and creative
    • Stylish and fashion savvy.

    Work Environment:

    • Work in the office
    • Will be required to write reports
    • Might be required to work overtime, on weekends and travel if necessary.

    Salary
    N100,000 - N150,000 / month

    Method of Application

    Interested and qualified candidates should send their CV to: recruitment@owensxley.com using the "Job Title" as the subject of the email.

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