Experience Center Officer at IpNX Nigeria Limited

CATEGORY: Outsourced

JOB RESPONSIBILITIES:

• Can drive understanding and engagement with the customer.
• Respond to queries, customers need and rendering before and after sales service.
• Demonstrated ability to multi task.
• Escalating all issues that can’t be solved at experience center to appropriate department or Supervisor and also follow up on such cases.
• Build and maintain client relationships and internal communication flows.
• Handle sales Transactions.
• Prepare and daily/monthly reports.
• Be key touch point (point of contact) for all customer-facing business functions, e.g. customer acquisition and retention.
• Able to give and receive feedback effectively.
• Creative and detail oriented and highly motivated team player.
• Experience using computers to develop materials, presentations and use of email. Knowledge of Internet/ Intranets.
• Perform other duties as Assigned.

KEY PERFORMANCE INDICATORS (KPI)

• Customer Satisfaction
• Customer Engagement
• Customer Retention
• Customer Acquisition
• Prompt Reporting
• Escalations
• Voice of a Customer

JOB SPECIFICATIONS Academic and Professional: HND Business Admin & Mgt or related field Experience: 1-2 Years relevant experience.

SKILLS:

• Good oral and written communication Skills.
• Top notch Customer Service Skills
• Team player
• Typing Skills
• Telephone Etiquette