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  • Posted: May 19, 2022
    Deadline: May 30, 2022
  • ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provi...
    Read more about this company


    Experience Center Officer

    CATEGORY: Outsourced


    • Can drive understanding and engagement with the customer.
    • Respond to queries, customers need and rendering before and after sales service.
    • Demonstrated ability to multi task.
    • Escalating all issues that can’t be solved at experience center to appropriate department or Supervisor and also follow up on such cases.
    • Build and maintain client relationships and internal communication flows.
    • Handle sales Transactions.
    • Prepare and daily/monthly reports.
    • Be key touch point (point of contact) for all customer-facing business functions, e.g. customer acquisition and retention.
    • Able to give and receive feedback effectively.
    • Creative and detail oriented and highly motivated team player.
    • Experience using computers to develop materials, presentations and use of email. Knowledge of Internet/ Intranets.
    • Perform other duties as Assigned.


    • Customer Satisfaction
    • Customer Engagement
    • Customer Retention
    • Customer Acquisition
    • Prompt Reporting
    • Escalations
    • Voice of a Customer

    JOB SPECIFICATIONS Academic and Professional: HND Business Admin & Mgt or related field Experience: 1-2 Years relevant experience.


    • Good oral and written communication Skills.
    • Top notch Customer Service Skills
    • Team player
    • Typing Skills
    • Telephone Etiquette

    Method of Application

    Interested and qualified candidates should forward their CV to: using the position as subject of email.

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