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  • Posted: May 19, 2022
    Deadline: May 30, 2022
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  • ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provi...
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    Experience Center Officer

    CATEGORY: Outsourced

    JOB RESPONSIBILITIES:

    • Can drive understanding and engagement with the customer.
    • Respond to queries, customers need and rendering before and after sales service.
    • Demonstrated ability to multi task.
    • Escalating all issues that can’t be solved at experience center to appropriate department or Supervisor and also follow up on such cases.
    • Build and maintain client relationships and internal communication flows.
    • Handle sales Transactions.
    • Prepare and daily/monthly reports.
    • Be key touch point (point of contact) for all customer-facing business functions, e.g. customer acquisition and retention.
    • Able to give and receive feedback effectively.
    • Creative and detail oriented and highly motivated team player.
    • Experience using computers to develop materials, presentations and use of email. Knowledge of Internet/ Intranets.
    • Perform other duties as Assigned.

    KEY PERFORMANCE INDICATORS (KPI)

    • Customer Satisfaction
    • Customer Engagement
    • Customer Retention
    • Customer Acquisition
    • Prompt Reporting
    • Escalations
    • Voice of a Customer

    JOB SPECIFICATIONS Academic and Professional: HND Business Admin & Mgt or related field Experience: 1-2 Years relevant experience.

    SKILLS:

    • Good oral and written communication Skills.
    • Top notch Customer Service Skills
    • Team player
    • Typing Skills
    • Telephone Etiquette

    Method of Application

    Interested and qualified candidates should forward their CV to: resume@ipnxnigeria.net using the position as subject of email.

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