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  • Posted: Nov 5, 2021
    Deadline: Nov 30, 2021
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  • ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provi...
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    Experience Center Officer

    DEPARTMENT: Customer Experience & Advocacy.

    STATUS: Outsourced.

    WORK SCHEDULE: 8am – 5pm weekdays and Saturdays (shift) 11am-2pm

    ACADEMIC QUALIFICAION:

    B.SC/HND Business Admin & Mgt or related field.

    WORK EXPERIENCE.

    1-2 years in relevant field.

    JOB RESPONSIBILITIES

    • Can drive understanding and engagement with the customer.
    • Respond to queries, customers need and rendering before and after sales service.
    • Demonstrated ability to multi task.
    • Escalating all issues that can’t be solved at experience center to appropriate department or Supervisor and also follow up on such cases. * Build and maintain client relationships and internal communication flows. * Handle sales Transactions.
    • Prepare and daily/monthly reports.
    • *Be key touch point (point of contact) for all customer-facing business functions, e.g. customer acquisition and retention.
    • *Able to give and receive feedback effectively.
    • Creative and detail oriented and highly motivated team player.
    • Experience using computers to develop materials, presentations and use of email. Knowledge of Internet/ Intranets.
    • *Perform other duties as Assigned.

    FUNCTIONAL SKILLS

    • *Good oral and written communication Skills.
    • Top notch Customer Service Skills.
    • Team player.
    • Typing Skills.
    • Telephone Etiquette.

    Method of Application

    This job has expired. Application is no longer allowed

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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