Executive Director at a Reputable HMO Company

We are seeking a dynamic and results-driven Executive Director to join our leadership team. The successful candidate will play a pivotal role in shaping the organization’s strategic direction while providing effective oversight of daily operations. This position blends high-level strategic planning with hands-on management to drive sustainable growth, operational excellence, and compliance with all regulatory standards

KEY DUTIES AND RESPONSIBILITIES

• Work closely with the MD/CEO and Board to translate the company’s strategic goals into practical business plans.
• Drive implementation of approved strategies and monitor progress against performance targets.
• Foster a culture of innovation, efficiency, and accountability across all departments.
• Provide strategic insight to management and the Board on emerging risks, market opportunities, and policy issues.
• Represent the organization at key stakeholder meetings and industry events when delegated. 

BUSINESS DEVELOPMENT AND GROWTH

• Lead design and execution of business expansion initiatives to grow the company’s market share.
• Support product innovation in line with NHIA guidelines and evolving customer needs.
• Build strong relationships with corporate clients, partners, and healthcare providers to deepen trust and engagement.
• Oversee marketing and communication strategies to enhance the company’s visibility and reputation. 

OPERATIONAL MANAGEMENT

• Ensure smooth, coordinated operation of all functional departments to deliver excellent customer experiences.
• Supervise critical business functions such as Claims, Provider Relations, Enrolment, and Administration.
• Set clear performance standards and evaluate departmental outcomes against agreed KPIs.
• Promote process improvements and technology use to increase operational efficiency.
• Support staff development and succession planning for key roles.

COMPLIANCE AND GOVERNANCE

• Ensure the company operates fully in line with NHIA regulations and other statutory requirements.
• Oversee preparation and timely submission of required reports to regulators and the Board.
• Work with the MD/CEO to ensure policies, procedures, and decisions reflect good corporate governance.
• Maintain high ethical standards across management and business operations. 

FINANCIAL STEWARDSHIP AND RISK MANAGEMENT

• Support budget preparation, financial planning, and monitoring of operational expenses.
• Ensure prudent management of resources and alignment of expenditures with approved budgets.
• Identify and manage potential business and operational risks, escalating major concerns as necessary.
• Promote a results-driven culture based on financial discipline and accountability.

HUMAN CAPITAL LEADERSHIP

• Lead, coach, and motivate departmental heads to achieve individual and collective goals.
• Encourage teamwork, professional growth, and effective communication across teams.
• Collaborate with HR to strengthen staff performance management and talent development programs.
• Foster an inclusive, productive, and positive work environment.

CUSTOMER EXPERIENCE AND PROVIDER RELATIONS

• Ensure enrollees receive efficient, responsive, and satisfactory service at all touchpoints.
• Oversee healthcare provider relationships to guarantee service quality and prompt claims processing.
• Encourage data-driven monitoring of service performance and client feedback.
• Proactively address customer complaints and service gaps to build trust and retention.

REPORTING AND ACCOUNTABILITY

• Provide the MD/CEO with regular reports on departmental activities, performance, and emerging issues.
• Ensure all reporting (financial, operational, regulatory) is accurate, timely, and actionable.
• Support the MD/CEO in preparing reports and presentations for the Board.

RISK MITIGATION, INNOVATION, AND STAKEHOLDER LEADERSHIP

• Lead enterprise risk management and crisis response to safeguard company assets and reputation.
• Drive innovation and adopt technology solutions to enhance operational effectiveness and customer experience.
• Engage actively with NHIA, regulators, partners, and communities to advance company compliance and interests.
• Promote and implement environmental, social, and governance (ESG) initiatives aligned with corporate values.

ETHICAL GOVERNANCE AND PROFESSIONAL GROWTH

• Uphold the highest standards of ethics and integrity in all company dealings.
• Ensure transparent reporting and management of conflicts of interest.
• Pursue continuous professional development to stay current on industry trends, regulations, and leadership best practices.