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  • Posted: Sep 6, 2022
    Deadline: Not specified
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    Executive: Digital & IT - Worldwide Healthcare Nigeria

    Job Function

    Reporting directly to the Senior Vice President: Digital & IT | Market Access and indirectly to the Managing Director: Worldwide Healthcare | Nigeria , the incumbent serves as the single point of contact for all Digital & IT requirements and demand for the respective operating company. Accountable to ensure the delivery of the Digital & IT services to the operating companies, while managing the operating companies expectations, demand and building key relationships.

    Key performance areas

    • To lead the effort to understand the specific Worldwide Healthcare Business needs and identify how best to meet those needs within Digital & IT
    • Maintain demand process for new proposals with overall responsibility for steering these proposals through the early phases of approval
    • Develop and enhance relationships with key stakeholders, actively manage their expectations and monitor satisfaction levels
    • Continuously research latest market and industry technology trends and provide a point of view to Worldwide Healthcare Business on helping them achieve faster time to market/lower cost base based on the latest technology
    • Aim to improve the customer satisfaction, effectively control and forecast Worldwide Healthcare Business demand, govern and quality assure all Digital & IT activities delivered to the region
    • Assist to obtain visibility and transparency of all IT expenses

    Drive or Lead:

    • Business requirements in respect of Digital & IT improvements within Worldwide Healthcare Business
    • The support/operations Digital & IT teams
    • Support the creation of the IT budget for Worldwide Healthcare Business and integrate it with the overall Digital & IT budget
    • The performance of existing plans and Digital & IT systems in terms of contribution to Worldwide Healthcare Business objectives, functionality, stability and value for the region
    • Effort to analyse and research new and existing Digital & IT products, procedures, and/or workflow needs associated with Worldwide Healthcare Business systems
    • Effort to work within Worldwide Healthcare Business to identify functional and technical requirements
    • Effective Digital & IT decision making to achieve revenue, profitability and strategic goals in line with Worldwide Healthcare Business strategic plans
    • The capture and collation of the Digital & IT demand pipeline for Worldwide Healthcare Business
    • Prioritisation of Digital & IT demand and ensure that priorities are clearly understood
    • Prioritisation of Digital & IT demand with stakeholders based in Worldwide Healthcare Business
    • Budget and resources, as well as Digital & IT budget and resources
    • The exploitation of synergies within projects and/or programmes across the Digital & IT portfolio
    • Supporting the sourcing strategy and decision making for resourcing and implementing new demand for business/function
    • The identification of security risks and collaborates with the IT Security Executive to resolve these risks
    • Tracking of SLAs, customer satisfaction and metrics for supported processes
    • Effective management of scope, budget and expenses for IT within Worldwide Healthcare Business
    • Drive Digital & IT innovation initiatives within Worldwide Healthcare Business

    Ensure:

    • That the demand is in line with agreed Digital & IT investment and operating plans
    • Effective document control for Worldwide Healthcare Business Digital & IT’s process documentation
    • The quality capturing and collating of business requirements to ensure that Digital & IT deliver on what Worldwide Healthcare Business wants and requires
    • Systems performance and quality is aligned to the agreed SLAs between Worldwide Healthcare Business and Digital & IT
    • Efforts to create and maintain a portfolio of technology projects for Worldwide Healthcare Business
    • The review of the project portfolio and proactively ensure all lagging projects have contingency and solutions
    • Reporting of operational suppliers’ performance against the agreed SLAs
    • Continuous monitoring of operational suppliers to ensure agreed service levels are being met for Digital & IT related suppliers
    • Participation in Digital & IT governance structures

     

    Establish and/or assist in:

    • A standardized approach to the way in which customer feedback is handled and resolved
    • Supporting Worldwide Healthcare Business with continuous development, learning and improvement
    • Managing the IT asset base to ensure assets are fully utilised and the full lifecycle value is achieved
    • Resolving gaps between new and existing Worldwide Healthcare Business processes and applications
    • Insights and create strategies to improve customer satisfaction and performance within Worldwide Healthcare Business, share strategies with other businesses / functions
    • Gathering requirements and drafting use cases for all demand coming from Worldwide Healthcare Business
    • Advising/quantifying the value that can be gained from the demand that Worldwide Healthcare Business is raising

     

    Adhere to:

    • All Digital & IT governance, processes and procedures, all corporate governance, processes, procedures, and statuary, legal and other requirements

    Minimum Qualifications:

    • BSc (Hons) Computer Science / BSc (Hons) Information Systems Technology / BTech Engineering
    • ITIL Foundations and Management Development Programme Business Relationship Management Professional (Desirable)

    Minimum Experience:

    • At least 10 years of experience in managing relationships with internal business/functional customers with relevant experience in IT Business Relationship Management
    • Business partnering and Deep process and technology experience in distributorships would prove to be ideal

    Technical Competencies:

    • Business Functional Knowledge
    • Technology Trends
    • Strong communication, presentation & leadership skills
    • Strong prioritisation and problem-solving skills
    • Strong customer focus
    • Business Needs Analysis
    • Technology Strategy Formulation

    Equity statement

    We are committed to Employment Equity when recruiting and as such preference will be given to candidates who fall within our equity targets. Should you not have received a response within 4 weeks of the closing date of this advert, please consider your application unsuccessful.

    Method of Application

    Interested and qualified? Go to Imperial Courier Express on www.linkedin.com to apply

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