Drilling and Production Subject Matter Expert at Hobark International Limited (HIL)

Primary Responsibilities

• Provide technical guidance to field personnel within the Service group.
• Providing onshore support to our Customers and Service Department relating to products and services.
• Responsible for ensuring data in tracking system is accurate and up to date.
• Interface with Customers and internally with the Sales, Engineering, Workshops, and Rentals Departments.
• Ensure job documentation is processed in a timely manner and ensure prompt and satisfactory job closure.
• Perform other work-related tasks as assigned
• Comply with all NOV Company and HSE policies and procedures.

Qualifications
Education & Experience Qualifications

• First Degree in Engineering
• 3+ years of relevant work experience- Field Service, I&C, Technical Support, eHawk, Field Engineer, AM Projects
• Skilled in technical analysis and report writing.
• Ability to cooperate with multinational team across all time zones.
• Possess strong customer service skills.
• Able to read, with mastery, mechanical, electrical, and hydraulic drawings.
• Able to technically support a multitude of diverse issues across technical disciplines.
• Job Requirements
• Must be able to independently resolve a wide variety of technical issues by using current job knowledge, individual research, and external resources.
• Attend FATs as part of training.
• Create, store, and find information in Rig Office, Team Centre, etc.
• Enforce NOV approved practices for preparing for, executing or supporting remote upgrades.
• Understand the principles of NOV equipment taxonomy, failure modes and fault-finding techniques.
• Ability to work independently and be a team player.
• Be able to manage multiple cases at one time and adapt to shifting priorities.
• Excellent communication skills (written and oral).