Director of IT at Marriott International, Inc.

Job Number: 20026337
Location: Lagos Marriott Hotel Ikeja, 129A and 129B Oba Ladejobi Street, Lagos, Nigeria
Job Category: Information Technology
Brand: Marriott Hotels Resorts /JW Marriott
Schedule: Full-time
Relocation?: No
Position Type: Management

Job Summary

• Contributes advanced knowledge and skill in Management Information Services (MIS) technology and general hospitality business knowledge to support cluster and technology objectives.
• This position is responsible for assisting hotel management with MIS technology planning, decision-making, implementation, and maintenance. The position may direct the work of hotel or technicians and interfaces with vendors, owners, executive committee and hotel staff.

Core Work Activities
Managing MIS Technology Projects:

• Creates and maintains MIS technology plans.
• Coordinates and implements communications for all new MIS applications/system installations and problem resolution.
• Provides project support for new MIS roll-outs/implementations.
• Leads project work as needed.
• Provides end-user support to hotel staff and business center.
• Writes proposals, analyses, projects, or cost-models.
• Provides timely, accurate, and detailed status reports as requested.

Providing MIS Technical Systems Support and Consultation:

• Evaluates and makes recommendations regarding technology/asset life-cycles.
• Foresees, identifies and ensures resolution of MIS system(s)’ performance problems.
• Certifies software applications for use at properties.
• Consults with properties on all aspects of information technology.
• Executes property disaster recovery and business continuity as it relates to technology.
• Responsible for property compliance with appropriate company Policy and Information Security Manual and takes action to address deficiencies.
• Determines solutions and implements per cluster SOPs.
• Ensures periodic inventories of applications and hardware are conducted and the results are reported to property management.
• Reviews vendor proposals and selects appropriate vendor for local technologies/hardware.
• Ensures compliance to technology-related vendor contracts.
• Ensures properties are securing and maintaining technology assets accordance with company policies and standards.
• Uses knowledge to solve support issues and train/develop junior employees.
• Manages information technology security compliance and ensures proper implementation of security measures
• Manages reporting and compliance efforts for assigned area.
• Creates and maintains secure server environment.
• Performs server backups and routine/non-routine preventative maintenance.
• Ensures that adequate bandwidth exists and that circuits are secured.
• Communicates and ensures implementation of information technology standards and best practices
• Provides exceptional customer service.

Forecasting and Complying within Budgets:

• Ensures that property management have realistically budgeted and prioritized department operating budgets based on anticipated information technology projects and property support/needs requirements.
• Possesses in-depth understanding of the financial dynamics of property operations and applies knowledge/judgment to assist management in achieving technology-related goals.
• Provides guidance to and assists properties in reviewing operating statements; researches and resolves discrepancies in technology charges.
• Advises and ensures that property management has adequately addressed technology needs in short- and long-term planning.

Managing and Conducting Human Resource Activities:

• Maintains direct responsibility for area system managers and to their teams.
• Provides work direction to property-based systems technicians and managers.
• Responsible for hiring, training, development, compensation, performance management of direct reports and team. Additionally, provides input and guidance to property management for their systems managers/technicians (hiring, performance, development needs).
• Accountable for coverage models and scheduling of team to ensure adequate cluster technology support.

Candidate Profile
Education and Experience:

• 2-year degree from an accredited university in Information Technology, Computer Science, or related major; 4 years experience in Information Technology, Computer Science or related professional area.

OR

• 4-year bachelor's degree from an accredited university in Information Technology, Computer Science, or related major; certified trainer; 2 years experience in Information Technology, Computer Science, or related professional area.