Customer Support / Social Media Manager / Content Creator at CVM Career Company

Job Description

• Manage all correspondences, and attend to mail inquiries by clients.
• Respond promptly to inquiries and resolving customer complaints.
• Ensure customer satisfaction and provide professional customer support.
• Communicate with customers through various social media platforms and manage various social media pages and advertising campaigns.
• Formulating high-quality novel written and visual content for each social media campaign/advertisement.
• Take orders online, process orders, and dispatch to designated places.
• Keep records of customer transactions, comments, and complaints.
• Providing feedback on the efficiency and effectiveness of the customer service process
• Stay up to date with latest social media best practices and technologies.
• Establishing relationships with the online community by identifying key influencers and communities that fit our online strategy
• Coaching employees company-wide on content creation best practices.
• Plan, implement and monitor the company’s social media strategy in order to increase brand awareness, and marketing efforts, and increase sales.

Requirements & Qualifications

• Minimum qualification in any course in the University.
• Minimum of 2 years of work experience in the related field.
• Strong creative thinking and organizational skills.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office (Word and Excel).
• Detail-oriented with strong analytical and problem-solving skills.
• Experience in photography and video recording.
• Search engine optimization and social networking, video sharing sites, and blogs.

Salary
N80,000 - N100,000 monthly