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  • Posted: Apr 22, 2021
    Deadline: May 5, 2021
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  • GeneSys Health information Systems Limited (GHIS) is an e-Health company committed to mitigating the gaping issues in the healthcare sector through innovative tech. Established in 2018 as a pioneer Health Management Information System (HMIS), we provide customised solutions—EMR and Telemedicine (Gemeni)—to (public and private) hospitals toward di...
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    Customer Success Assistant

    Overview

    We are looking to hire a resourceful Customer Success Assistant who will be responsible for building and managing the relationship between GHIS and its clients. S/he will serve in a support function toward acquiring and retaining our clients, and ensuring that customer satisfaction and service delivery are optimised. Consider yourself a CEO of some sort—a Chief Experience Officer that is.

    Required Skills & Competencies

    • Min. of 2 year(s) work experience in customer-facing or relationship-marketing roles.
    • Bachelor degree in marketing, brand management or communications is a plus.
    • Ability to work independently and communicate/collaborate with stakeholders.
    • Knowledge of customer success processes, and proficiency in CRM tools.
    • Excellent problem-solving, organisation and presentation skills.
    • Strong report writing, critical thinking and product sales capabilities.

    What The Role Entails

    • Establishing, developing and maintaining positive business and customer relationships.
    • Providing first level support on issue resolution for clients and escalating issues in-line with the internal support escalation procedure and following up with same to ensure closure.
    • Resolving customer enquiries and complaints; reducing TAT and increasing customer success
    • Supporting in the product design and development by leveraging insight from client interactions.
    • Generating sales leads through cold calls or other sales and customer prospecting techniques.
    • Evaluating and optimising demo. processes and communication pipeline for client interactions.
    • Preparing documentation, logs and reports on client support requests and market analysis.
    • Supporting in creating policies and procedures toward improving customers' journey/experience.

    Biggest Problem To Solve

    Effectively managing and fulfilling the needs of our clients, and improving customer satisfaction.

    Benefits & Perks

    • Competitive Remuneration (₦60,000/month basic)
    • Complementary—monetary and non-monetary—allowances
    • 13th month salary
    • Pension
    • HMO
    • Flexi work plan
    • Work with a brilliant and diverse team and clients.
    • Enabling environment for personal and professional development

    Method of Application

    This job has expired. Application is no longer allowed

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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