Customer Service Representatives/Front Desk Officer at Convvy Estate Nigeria Limited

 Responsibilities & Duties:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries (Phone, Mails, Social Feeds).
• Communicating with customers through various channels (Social Feeds inclusive).
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Multi-Tasking Office Itineraries