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  • Posted: Sep 17, 2021
    Deadline: Not specified
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  • ENGIE is a leading global energy company that builds its businesses around a model based on responsible growth to take on energy transition challenges. We provide individuals, cities and businesses innovative solutions based on our expertise in 4 key sectors: independent power production, natural gas, renewable energy and energy efficiency services to a low...
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    Customer Service Representative (Nupe / Hausa Speaker)

    Employment Type: Temporary

    Job Objective

    • ENGIE Energy Access is looking for dynamic, highly motivated and disciplined Customer Service Representative with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
    • A successful Customer Service Representative must be fluent in the required language, critical thinker, attentive to details and an excellent communicator. This position requires individuals to have a strong passion for listening and providing solutions to people.

    Key Responsibilities, Deliverables and Activities
    Key Responsibilities:

    • Ensure an excellent experience to all customers with each interaction
    • Give customers information about products and services
    • Cross-sell Fenix products to customers where possible Deliverables and Activities
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
    • Vet and open customer accounts by recording account information.
    • Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.
    • Follow-up with customers who have delayed payments
    • Contribute to team effort by accomplishing related results as needed
    • Manage large amounts of incoming calls
    • Build sustainable relationships of trust through open and interactive communication
    • Go the extra mile to engage customers
    • Work with customer service manager to ensure proper customer service is being delivered
    • Close out or open call records
    • Read from scripts
    • Resolve customer complaints via phone, email, mail or social media
    • Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements

    Required Skills & Experience

    • OND holders, candidates about to undergo or currently undergoing the one year NYSC scheme are preferred.
    • 0-1 year of experience
    • Excellent Written and Verbal Communication Skills
    • Microsoft Excel skills
    • Ability to interact with peers and mid level leaders internally

    Highly Desired Skills:

    • Ability to work both in teams and independently
    • Passionate about solving problems for customers in rural communities
    • Proficiency in English Language and 1 or more other Nigerian Languages
    • Critical thinking skills (ability to think outside the box)
    • Good problem-solving skills (solutions-oriented)
    • Flexibility with the ability to work under pressure to meet deadlines
    • Willingness and desire to learn new ideas

    Method of Application

    Interested and qualified candidates should submit their CV to: [email protected] using the Job Title as the subject of the email.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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