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  • Posted: May 14, 2021
    Deadline: May 31, 2021
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  • A Telecommunications Company
    Read more about this company

     

    Customer Service Representative

    The selected candidate will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

    Customer Service Responsibilities list:

    • Manage large amounts of incoming phone calls

    • Generate sales leads

    • Identify and assess customers’ needs to achieve satisfaction

    • Build sustainable relationships and trust with customer accounts through open and interactive communication

    • Provide accurate, valid and complete information by using the right methods/tools

    • Meet personal/customer service team sales targets and call handling quotas

    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

    • Keep records of customer interactions, process customer accounts and file documents

    • Follow communication procedures, guidelines and policies

    Requirements

    • Strong phone contact handling skills and active listening

    • Familiarity with CRM systems and practices

    • Customer orientation and ability to adapt/respond to different types of characters

    • Excellent communication and presentation skills

    • Ability to multi-task, prioritize, and manage time effectively

    • High school diploma

    The pay for this position is between N50,000 - N100,000

    Method of Application

    This job has expired. Application is no longer allowed

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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