Customer Service Representative at CWAY Foods and Beverages Nigeria

Job Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing sales orders, and deliveries
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• B.Sc. in Business Administration, Accounting or other Social Sciences
• Ability to stay calm when customers are stressed or upset.
• Excellent Computer Skills (Microsoft Excel especially
• Experience working with customer support.