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  • Posted: Jun 6, 2022
    Deadline: Jul 30, 2022
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  • Aspire Consulting is an industry leader in Business/organizational development and custom learning. Celebrating business success since Aspire was founded in 2012, we recognize what it takes to build learning strategies, develop talent, and improve results. We are proud of the partnerships we have formed around the globe and achievements made along the way.
    Read more about this company

     

    Customer Service Representative

    RESPONSIBILITIES 

    • Manage large amounts of incoming phone calls
    • Generate sales leads
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers

    REQUIREMENTS 

    • Proven customer support experience or experience as a Client Service Representative
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively
    • Degree Certifications.

    Method of Application

    Interested and qualified candidates should forward their CV to: careers@aspireconsulting.com.ng using the position as subject of email.

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