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  • Posted: Apr 22, 2021
    Deadline: May 8, 2021
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  • We are a full-service interior design and manufacturing company characterized by our uncompromising quality and innovative design solutions. With innovation, functionality, and style at the heart and soul of our company, we deliver perfection consistently. From our signature classics to our custom project designs we have managed to build a stellar reputation for excellence, quality, reliability and integrity. We pride ourselves in our ability to interpret the essence of our clients through manufacturing and design. By working closely with each client we are able to create spaces that embody their being, because regardless of whether they are individuals, brands or establishments to us each project is personal.
    Read more about this company

     

    Customer Service Officer

    Reporting Line: Chief Commercial Officer

    Job Summary

    • To drive sales and achieve revenue target by engaging both new and existing customers. 
    • To generate more business opportunities for the company through engaging with prospective and exiting present clients in order to secure repeat business and referrals.
    • To develop and maintain an in-depth knowledge of the company’s products and services; engage and advise clients on their furniture requirements and resolve customers’ complaints.
    • Demonstrate a proven ability to network to deliver business results.

    Task Complexities

    • Greet and welcome customers to the showroom.
    • Respond to Clients’ enquiries in a professional and knowledgeable manner.
    • Identify business opportunities by identifying prospects, profile them and identify appropriate product solution for them.
    • Sell products by establishing contact and developing relationships with prospects; recommending solutions.
    • Maintain relationships with clients by providing support, information, and guidance.
    • Make presentations to clients on the company’s product and services to facilitate the closure of sales.
    • Obtain and articulate clients’ brief and assist them in identifying the solution they require.
    • Provide clients with weekly update on their projects or orders.
    • Ensure timely resolution of clients’ complaints.
    • Ensure prompt response to email and telephone enquiries.
    • Prepare accurate quotations, tenders and job orders.
    • Daily showroom walkthrough to attach price tags to all items.
    • Update departmental documentations regularly as assigned
    • Update showroom stock movement records daily
    • Prepare daily/weekly activity reports 

    Key Job Attributes

    Generic

    • Oral and written communication skills
    • Problem-solving, creativity 
    • Ability to Multitask
    • Ability to work with a team
    • Ability to work independently
    • Ability to be proactive and deliver results
    • Integrity/Discipline
    • Excellent interpersonal skills
    • Strong negotiation skills   

    Technical

    • Administrative Skills
    • Project management Skills
    • Sound knowledge of the Company’s products and services
    • Proficiency in the Microsoft Package
    • Good understanding of the use of Social Media
    • Networking skills  

    Job Knowledge

    • Customer Service — Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
    • Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services.

    Education & Experience

    • A Degree in Marketing communications, Social sciences or Business Administration.
    • Minimum of 4 years’ experience in a Customer service and sales-oriented role.
    • Previous experience in a furniture company would be an added advantage.

    Method of Application

    This job has expired. Application is no longer allowed

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    Back To Home View All Vacancies at IO Furniture
Average Salary at IO Furniture
₦ 250K from 3 employees
Mysalaryscale.com
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