Customer Service Officer at Chateau Royal Real Estate Limited

Job Description

The duties & responsibilities are not limited to the following; 

• Providing world class customer service when handling incoming and outgoing customers’ calls.
• Take appropriate action to efficiently resolve issues.

• Accountability - Taking responsibility for resolving customers’ complaints/issues from beginning to end.
• Feedback - Receiving and incorporating feedbacks from customers to improve personal and business performance.
• Resolution - Communicate progress and resolution of issues to internal and external customers
• Generation of Daily, Weekly and Monthly Customer Complaints Report.
• Listening to customers, analyzing their needs and offer adapted solutions to their needs and complaints
• Contact customers who lodge complaints and regularly update them on the stage of resolution.
• Complaints Tracking and Documentation. Ensure proper record keeping in terms of regulatory requirements.
• Assist in developing and maintaining an up-to-date database of customers’ complaints, providing the foundation for effective customer profiling.
• Keep records of customer interactions, process customer accounts and file documents.
•  Build sustainable relationships of trust through open and interactive communication

Note: We prefer candidates residing around Lekki, Ajah and environs, as well as Yaba and Surulere for proximity reasons.

REQUIREMENTS

• Minimum of 2-3 years experience of Client Engagement in Real Estate
• BSc in any relevant Social Science or Acts discipline.
• Good presentation and communication skills.
• Proficiency in the use of Microsoft packages.

KEY SKILLS: ·

• Excellent interpersonal skills
• Good understanding of real estate business environment.
• Good stakeholder management
• IT skills

Benefits

• Pension
• Hmo