Customer Service Officer at Afritech Global Communication Ltd

Location: Ikeja, Lagos

Work Hours: Mon-Sat (9:00 am - 6:00 pm)

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, answering questions, resolving issues, and driving sales growth.

Responsibilities:

• Provide warm and professional customer service, answering questions and resolving issues in a timely and efficient manner
• Assist customers in selecting mobile phones that meet their needs, providing detailed product information and advice
• Process sales transactions, create sales invoices, and manage customer information
• Provide after-sales support, resolving customer issues and concerns
• Maintain accurate sales records and generate regular sales reports
• Stay up-to-date on product knowledge and technical specifications to effectively communicate with customers

Requirements:

• Bachelor's degree or higher education
• Previous experience in customer service or sales preferred
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment while maintaining patience and professionalism
• Proficiency in office software and CRM systems

What We Offer:

• Competitive salary (N55,000 - N75,000 per month)
• Opportunity to work with a leading mobile phone distributor
• Professional development and growth opportunities