Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Nov 29, 2021
    Deadline: Dec 3, 2021
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    UBA’s has more than 65 years of providing uninterrupted banking operations dating back to 1948 when the British and French Bank Limited ("BFB”) commenced business in Nigeria. BFB was a subsidiary of Banque Nationale de Crédit (BNCI), Paris, which transformed its London branch into a separate subsidiary called the British and French B...
    Read more about this company

     

    Customer Service Manager

    Job Summary

    • Ensure quality customer service delivery through the provision of efficient and effective branch operation, while ensuring conformity with the bank’s laid down procedures and regulatory guidelines.

    Roles & Responsibilities

    • Ensure effective/efficient implementation of bank-wide policies with respect to branch operations.
    • Supervise activities of operations staff to ensure timely and efficient service delivery to customers.
    • Ensure proper documentation for all transactions and authorize transactions within approval limits. Ensure ABH is run at EOD.
    • Supervise account opening process and ensure complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents.
    • Ensure that branch ATMs are functional at all times and faults timely escalated and resolved.
    • Ensure effective branch cash management – no cash outs, adherence to COP limits (obtain necessary approvals for excess), prompt evacuations etc.
    • Ensure that the unit has adequate allocation of resources to enable it meet stated objectives – liaise with HCM/Corporate Services/IT and supervisors as applicable.
    • Maintain strong control awareness in branch and ensure adequate departmental controls are in place for all products/processes. Ensure strict adherence with the Call over process.
    • Provide timely and accurate reports (institutional and regulatory) on Branch Operations in prescribed formats and intervals.
    • Ensure maintenance of appropriate confidentiality and security of customer and transactional information and safety of bank branch assets.
    • Conduct/ensure branch training/meeting sessions in line with policy.

    Candidate's Profile

    • We are looking to hire talented and experienced individuals with 5 years’ banking operations experience in a commercial bank for our branches in Lagos and Ebonyi state.
    • The ideal candidates must currently work in a commercial bank with minimum of 5 years’ relevant experience in banking operation. 

    Skills Required:

    • General Managerial/Administration.
    • Team building/Conflict Management.
    • Organization /Coordination skills.
    • Good Communication Skills (oral and written).
    • Good Interpersonal Skills.
    • Strong Personality / Firm and Assertive.
    • Capacity to manage and absorb pressure.
    • Entrepreneurship/Taking Ownership.
    • Supervisory skills.

    Knowledge Required:

    • Good Knowledge and understanding of banking operations.
    • Good Products Knowledge.
    • Good understanding of Customer Services.

    Method of Application

    Interested and qualified? Go to United Bank for Africa (UBA) on jointhetribe.ubagroup.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at United Bank for Africa (UBA) Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail