Customer Service / Front Desk Officer at Stern & Kay Consulting Limited

Responsibilities

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Hear and resolve complaints from customers.
• Collect, sort, distribute, or prepare mail and messages.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Provide information about services provided.
• Makes calls and records messages for the respective staff as requested.
• Answers incoming enquiries by phone and email with a friendly tone and a correct attitude.
• Issues pass and signs in visitors to the office.
• File and maintain records.
• Transmit information or documents to customers using computer.
• Schedule appointments, maintain and update appointment calendars.

Qualifications/Requirements

• A good HND/ B.Sc degree in Accounting/Business Administration
• 1-3 years' experience relevant front desk or customer service experience.
• Proximity of applicants to Lekki Phase 1 will be added advantage.
• Candidates must be female.

Skills and Competencies:

• Excellent computer skills (Microsoft Office Suite).
• Proficiency in spoken and written English Language.
• Friendly, warm and compassionate personality.
• Proficiency in word structure and composition.
• Excellent administrative skills and experience.
• Proactive, smart and result oriented.

Salary

• N30,000 - N50,000 monthly