Customer Service Executive at a Consulting Company

Duties

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Prepare customers invoices and keep their records
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• MUST be very good at Microsoft Office use especially excel sheet
• Should be humble and ready to learn about our products and internalize them
• Report and work directly with assigned line manager
• Manage monthly imprest and report same to the line manager
• Keep records of customer interactions, process customer accounts, and file documents
• Go the extra mile to engage customer and ensure smooth running of office