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  • Posted: Jan 19, 2022
    Deadline: Not specified
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  • Flour Mills of Nigeria Plc was incorporated in September 1960 as a private limited liability company, and commenced operations in 1962 with an installed capacity of 600 metric tons per day. The Company was converted to a public limited liability company in 1978, and its shares were subsequently listed on The Nigerian Stock Exchange. In its 54 year history...
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    Customer Service Analyst

    Location: Apapa, Lagos

    The Purpose

    • We are looking for a Customer Service Analyst that will support the customer service operation function to collect and analyze customer data and implement initiatives and strategies to improve customer service.
    • To succeed in this role, you must be able to handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

    The Job

    • Track & analyze key metrics- OTIF, Customer complaints, Customer satisfaction index, adherence to schedule, whilst identifying trends in issues and concerns, closing all gaps with recommendations in place.
    • Ensure regular feedback of each week’s numbers to HCOF through data collection, analysis, and performance reports periodically as required.
    • Develop & implement customer satisfaction surveys for continuous customer service improvement and other process initiatives.
    • Design a comprehensive reporting system within the unit which manages information effectively through dashboards, such that the team can have access to key data in order to successfully manage operations.
    • Ensure all performance-related issues against customer services objectives are promptly reviewed by Management for insights and resolutions.
    • Develop feedback in form of presentations and flow chart updates which analyze customer service activities and achievements for reference and training purposes.

    Qualifications

    • A Degree in Accounting, Finance, Business Marketing, or any other related course from a reputable university. 

    Experience:

    • 3 years Customer Service Analyst, Business Analyst, Sales Analyst, or similar role in FMCG.

    The Person Must:

    • Be a good team player.
    • Have excellent communication, interpersonal & reporting skills.
    • Be Computer literate.
    • Strong analytical and critical thinking.

    Method of Application

    Interested and qualified? Go to Flour Mills Of Nigeria Plc. on www.dragnetnigeria.com to apply

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