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  • Posted: May 13, 2021
    Deadline: Not specified
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  • stablished in 2002, Web4Africa is an ICANN Accredited Domain Name Registrar and a leading pan-African Web Hosting company offer hundreds of domain types as well as hosting solutions from 4 data centres across Ghana, Nigeria, and South Africa.
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    Customer Service - Accounts & Billing Officer

    Job Description:

    This role would primarily involve offering customer support to our customers on Billing and Payment related issues in a timely and acceptable manner. A suitable candidate must have a minimum of one year of work experience in the Web Hosting Industry.

    Minimum Requirements:

    • Must have a relevant tertiary education/qualification.
    • Must be computer literate specifically in the use of Microsoft Excel, Microsoft Word, and Powerpoint.
    • Must have knowledge of the Web Hosting industry and applicable services.
    • Must have knowledge of the basic concepts of accounting.
    • Must know how to use any Web Hosting Software.
    • Must have basic experience in book-keeping, accounting, and payment reconciliation.
    • Must have experience in customer service.
    • Must have excellent telephone etiquette.
    • Must have good communication skills (verbal and written).
    • Must be able to multitask and work under pressure.
    • Must have good attention to detail.
    • Must be able to learn, grow, develop quickly, and able to adjust to new processes.
    • Must be willing to assume increasing responsibilities as they are communicated.
    • Must be willing to work flexible hours when required.
    • Must be willing to work in rotational shifts, on weekends and public holidays.
    • Must be able to provide support to clients via telephone and the chat system.

    Additional Requirements:

    • Knowledge of how to use accounting software will be advantageous.
    • Must have a personal desktop or laptop to work remotely.
    • Must have a personal smartphone.
    • Must have access to uninterrupted Fibre or LTE Internet connectivity.

    Personal Skills Required:

    • A suitable candidate must have reconciliation Skills.
    • A suitable candidate must be a critical thinker.
    • A suitable candidate must have a problem-solving attitude.
    • A suitable candidate must have a strong passion for customer satisfaction.
    • A suitable candidate must be willing to learn new processes.
    • A suitable candidate must be able to think outside the box.
    • A suitable candidate must be resourceful.
    • A suitable candidate must be able to work effectively in a team.

    Disclaimer:

    • Applicants should NOT call the office.
    • If you do not hear from us three weeks after your application, please consider your application unsuccessful.
    • Do not apply if you do not have experience in the Web Hosting Industry.

    Location:

    Candidates can be located in any part of Nigeria as this is a remote position.

    Closing Date:

    • 15th of June 2021

    How to Apply:

    Interested candidates that meet the above requirements should apply using the Apply Now button below.

    Method of Application

    Interested and qualified candidates should apply using the Apply Now button below.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Apply Now
  • Send your application

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