Customer Relationship Manager in the Financial Services Industry

Our client a new player in the Financial industry is obsessed with Customer Support and relationship. They believe in this trying times, customers should be able to find succor with their financial partner.

We are committed to working exceptionally, delivering above standard service. We will give you the training, development and digital skills to deliver the extraordinary service our customers want. Joining our close, professional team you’ll be the friendly voice on the phone that lets them know we’re always there to look after their banking needs.

What will you be doing?

• You’ll be customer obsessed, dedicated to helping them achieve what they want from their lives
• Providing excellent service to every single customer as a warm, supportive expert who’ll help them with their day-to-day banking needs
• You’ll build deep customer relationships that will strengthen trust in our business
• Becoming an expert in identifying and tackling fraud
• Working together with colleagues to make us the bank of choice for our customers
• You will enjoy being part of our team and share our strong values

What we’re looking for:

• A genuine interest in the customer, and a commitment to delivering the outcome they need
• Experience in a customer-facing role
• Experience of working towards personal objectives and standards
• The initiative to resolve customer queries and complaints, and to know when to ask for help from your colleagues when you need it

Qualifications

Minimum of University Degree or Equivalent
Skills that will help you in the role:

• Experience of dealing with complex customer queries and complaints
• Excellent verbal and written communication skills
• Experience of operating in a customer-facing or telephony role where service is paramount
• Proven ability to meet performance standards