Customer Care Executive at I-Sense Ville Consult

Job Summary

We are seeking a motivated and professional Customer Care Executive to provide exceptional customer service in the real estate sector. The ideal candidate will act as a liaison between the company and its clients, ensuring a seamless experience and maintaining high levels of customer satisfaction.

Experience: Minimum of 1 year in a customer-facing role

Industry: Real Estate

Work Mode: Fulltime, Onsite

Salary: 150,000 Monthly (Net)

Key Responsibilities

1. Serve as the first point of contact for clients, addressing inquiries via phone, email, or in person.
2. Build and maintain positive relationships with prospective and existing clients.
3. Handle customer complaints or concerns, providing effective resolutions promptly.
4. Educate clients about the company’s services, property listings, and policies.
5. Conduct follow-ups with leads and existing clients to ensure satisfaction and encourage repeat business.
6. Maintain records of customer interactions and feedback for continuous improvement.
7. Manage documentation related to client transactions, property bookings, and queries.
8. Update and maintain customer databases with accurate information.
9. Work closely with the sales, marketing, and property management teams to address client needs.
10. Provide insights and suggestions based on client feedback to improve services.
11. Prepare weekly and monthly reports on client inquiries, resolutions, and satisfaction levels.

Requirements

1. Minimum of 1 year of experience in customer service, preferably in the real estate industry.
2. Proficiency in using CRM software and Microsoft Office Suite.
3. Excellent verbal and written communication skills.
4. Strong problem-solving and conflict-resolution skills.
5. Ability to multitask and work effectively under pressure.
6. High level of professionalism and customer orientation.
7. Attention to detail and organizational skills.