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  • Posted: Sep 9, 2021
    Deadline: Sep 23, 2021
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    The Smackers Limited started operations in 2006 with her flagship trademark The Place Restaurant on Isaac John GRA, Ikeja Lagos. Over the last decade we have progressively grown and now operate in the food services and hospitality business. We are a company that believes in creating a better everyday life. We exist to satisfy the changing taste and expectations of consumers as we best understand and satisfy the food and pleasure need of customers.
    Read more about this company

     

    Customer Care Assistant

    Job Responsibilities

    • Handling enquiries/ issues from customers over the phone 
    • Daily compilations of shift and CCTV reports across all outlets
    • Daily compilations of customer feedback (hard & electronic copy) across all outlets
    • Daily compilations of google feedback, Instagram and Jumia review across all outlets
    • Daily compilation of proposed new locations suggested by customers across all outlets
    • Compilations and consolidation of customer feedback
    • Compilations of number of staff complaints across all outlets
    • Management of WhatsApp enquiries and issues across all outlets
    • Management of all customer database across all outlets
    • Daily compilation of defective issue log across all outlets
    • Management of our company's website
    • Management of our customer service website
    • Management of our google review website

    Requirements

    • Educational background - OND/HND
    • Good use of microsoft office/ ability to accurately key information in database
    • Outstanding phone and email etiquette
    • Exceptional communication and persuasive skill

    Method of Application

    Note: Candidates who do not meet the above criteria need not apply. If you meet the above criteria, please send your Curriculum Vitae before the deadline.

    Interested and qualified? Go to The Place on jobs.smartrecruiters.com to apply

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