Credit (Loan) & Savings Officer at FINCA International

Location: Owerri, Imo

About the Job

• The Credit & Savings Officer is responsible to effectively develop, manage and maintain high quality loans and savings portfolio; cross-selling the organization’s financial products and support the development of delivery channels and front- end technology to improve client’s access to financial services.
• S/he is also responsible in the close monitoring of repayment behaviors of client to ensure quality, while keeping client’s savings portfolio and other banking channels subscribed by clients active.
• The position is an entry level position for both experienced and new graduates and reports to the Customer Relationship Supervisor.

Duties and Responsibilities
The functions of a Credit (Loan) & Savings Officer includes but not limited to the following:

• Partner with Customer Relationship Supervisor in developing weekly/monthly plans with regards to client mobilization and individual performance goals.
• Maintain a good knowledge of assigned market geographical area and understand clients need with competing products.
• Research and develop business opportunities within assigned geographical zone and assist marketing department with market research and impact studies upon request.
• Market all FINCA Products and Services to potential clients by using the promotional tools as approved by management.
• Responsible in acquisition and management of loans and savings portfolio; Loan initiation, processing, monitoring and repayment.
• Conduct a thorough loan analysis to ascertain customer’s payment capacity and willingness; evaluate the credit risk before Credit Committee Meetings.
• Reduce liquidity risk by aggressively reducing dormant savings accounts.
• Ensure each loan disbursed are in compliance with FINCA lending procedures, policies and methodology.
• Prepare and present report as assigned by your Team Leader/ Branch Manager.
• Compile credit files with required documentation and hand over to back office staff for processing.
• Any other responsibilities required by the Branch Manager or Savings Manager in line with FINCA policies.

Qualification and Experience

• Bachelor’s Degree/HND with minimum of 2nd Class Lower (2.2) in related discipline.
• Minimum of 1 year post NYSC experience in credit or a client facing sales role with a financial institution.
• Strong customer orientation.
• Basic mathematical and analytical skills required.
• Willingness to work in the field and travel within the state if requested - 80% of the time
• Able to work in the team and coordinated actions accordingly
• Strong ability of follow up and consistency in his/her actions
• Flexible to accept changes that might occur as a result of institution strategy

Critical Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical – Synthesizes complex or diverse information; Uses intuition and experience to complement data.
• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills – Strive to continuously build knowledge and skills; Shares expertise with others.
• Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Remains open to others’ ideas and tries new things.
• Teamwork – Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interest; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Task calculated risks to accomplish goals.
• Planning/ Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Set goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Willingness to relocate and work at any FINCA location in Imo State.